IT Infrastructure & Operations Lead

About the role

U.S. Person required. Relocation available.

What you’ll do

The IT Infrastructure & Operations Lead is responsible for the reliability, security, and continuous improvement of the company’s core infrastructure systems. The role serves as a senior technical resource for complex infrastructure issues, leads technical improvements, and provides guidance and knowledge transfer across the IT function.

Responsibilities

• Enterprise Infrastructure Administration & Reliability (25%)
  • Administers and optimizes enterprise server, cloud, and infrastructure systems to maintain reliable, available, and supportable technology services.
  • Resolves complex infrastructure issues and manages system capacity, lifecycle, and performance requirements.
• Identity, Access & Endpoint Management (20%)
  • Administers enterprise identity, authentication, access, and endpoint management platforms to support secure and appropriate access across the organization.
  • Maintains user and vendor access, endpoint configurations, patching, and compliance requirements across corporate systems.
• Backup, Disaster Recovery & Business Continuity (15%)
  • Maintains backup, recovery, and disaster recovery capabilities that support system resilience and business continuity.
  • Ensures recovery procedures are documented, tested, monitored, and capable of supporting critical business operations.
• Technical Leadership & Knowledge Transfer (15%)
  • Serves as a senior technical resource and escalation point for complex issues.
  • Provides technical guidance, mentors less experienced staff, maintains technical standards and documentation, and promotes knowledge transfer across the IT function.
• Operational Technology Infrastructure Support (10%)
  • Supports secure identity, access, and infrastructure services within plant and operational technology environments.
  • Coordinates with Information Security, network resources, plant stakeholders, and third-party vendors to support controlled and auditable access to OT systems.
• Infrastructure Security & Compliance (10%)
  • Maintains secure infrastructure configurations and partners with Information Security to address technical risks, security findings, and applicable regulatory or contractual requirements.
  • Supports infrastructure controls and evidence required for compliance programs.
• Automation & Infrastructure Improvement (5%)
  • Improves infrastructure reliability, efficiency, and supportability through automation, scripting, standardization, technology evaluation, and lifecycle planning.
  • Recommends and implements improvements that reduce technical risk and strengthen infrastructure capability.

Supervisory responsibilities

• Ensures execution of work aligns to company standards.
• Monitors workflow, quality, and productivity within the team.
• Subject-matter expert and first point of contact for questions/escalations.
• Supports onboarding and training new employees.
• May provide input into discipline/performance feedback but does not conduct disciplinary actions or formal performance evaluations.
• Identifies day-to-day process inefficiencies and suggests improvements to management to enhance team productivity and quality.
• Uses and communicates performance metrics to monitor work output, accuracy, and turnaround time, ensuring data integrity.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education, training, and directly related professional experience.
• Eight or more years of progressively responsible experience in systems administration, infrastructure engineering, or a related information technology discipline.
• Extensive experience administering Microsoft enterprise environments, including Active Directory, Microsoft 365, Azure/Entra ID, and Windows Server.
• Experience supporting enterprise identity and access management, endpoint management, patch management, backup and recovery, and infrastructure security.
• Experience resolving complex infrastructure issues and supporting business-critical systems with a high degree of independence.
• Experience with operational technology/industrial environments or compliance-driven environments such as CMMC or NIST 800-171 is preferred.
• Relevant Microsoft, infrastructure, cloud, security, or related technical certifications are preferred.

Knowledge, skills, and abilities

• Ability to communicate technical information effectively to technical and non-technical stakeholders.
• Ability to mentor less experienced employees and promote effective technical documentation and knowledge transfer.
• Comprehensive knowledge of enterprise systems administration and Microsoft infrastructure technologies.
• Thorough knowledge of identity and access management, endpoint management, patching, backup and recovery, disaster recovery, and infrastructure security.
• Ability to diagnose and resolve highly complex infrastructure issues using advanced technical judgment.
• Ability to evaluate technical risk, system performance, capacity, and lifecycle requirements and develop effective recommendations.
• Ability to use PowerShell or related scripting tools to automate administration, maintenance, and diagnostics.
• Ability to independently lead complex technical initiatives and influence decisions without formal supervisory authority.

Working conditions

• Work is performed primarily in an office environment with periodic work in manufacturing or plant environments.
• Extended periods of computer work are required.
• Appropriate personal protective equipment (PPE) must be worn when entering designated manufacturing areas.
• Schedule flexibility is required to support system maintenance, outages, upgrades, incident response, and other business-critical infrastructure needs.
• Participation in scheduled after-hours, weekend, and on-call infrastructure support is required.