IT Infrastructure Director / NW Engineer
Location: Mason City, IA / Ames, IA (Initially onsite, then hybrid)
Salary: $120,000 - $140,000 base annual salary plus excellent benefits
About the Role
Our client is seeking a hands-on IT Infrastructure Director to lead technology operations across 55+ locations and approximately 400 users throughout Northern Iowa and Southern Minnesota. This is a unique opportunity for a leader who enjoys balancing strategy, team leadership, customer service, and real-world technical problem solving. You'll lead a team of 5-6 IT professionals while helping standardize infrastructure, improve processes, strengthen documentation, and elevate customer service.
One day you may be discussing technology strategy with executive leadership; the next, you'll be traveling to a location helping resolve a networking issue alongside your team.
Responsibilities
- Lead a team of 5-6 IT professionals
- Standardize infrastructure across multiple locations
- Improve processes and strengthen documentation
- Elevate customer service standards
- Resolve networking and infrastructure issues in the field
- Develop and execute technology strategy with executive leadership
Requirements
- IT leadership experience with infrastructure and networking expertise
- Strong customer-service mindset and people leadership skills
- Experience supporting multiple locations or distributed operations
- Ability to create structure, documentation, and operational consistency
- Willingness to be onsite and travel throughout the territory
- Basic network troubleshooting skills
- Experience with network servers, configuration, connectivity, components, and security monitoring
Benefits
- Medical, vision, dental, and life and disability insurance
- Company 401(k) plan eligibility
Pay
$120,000 - $140,000 base annual salary plus excellent benefits
Schedule
Onsite during initial onboarding and assessment period, then hybrid
Frequent day travel throughout the territory required