IT Infrastructure Director

Key Responsibilities

• Infrastructure as a Product
• Partner with Product, Engineering, Security, Data and business leaders to align infrastructure roadmaps to business capabilities, developer experience, and delivery outcomes.
• Define and track product health using metrics such as reliability, automation coverage, change failure rate, mean time to recovery, and customer experience.
• Own the engineering and escalation for end-to-end service experience for associates and stakeholders, including endpoints, collaboration tooling, and workplace technology.
• Shift service delivery from ticket‑driven execution to experience driven outcomes, measured by reliability, resolution time, and user satisfaction.
• Platform & Automation Strategy
• Lead the evolution toward platform engineering, enabling teams to provision and operate infrastructure through standardized, API driven, self‑service workflows.
• Champion Infrastructure‑as‑Code, GitOps, and policy‑as‑code as the default delivery model across all infrastructure domains.
• Reduce manual toil by aggressively automating provisioning, patching, compliance, recovery testing, and operational workflows.
• Ensure infrastructure platforms are prepared to support AI workloads, including data pipelines, model experimentation, secure access to AI services, and responsible AI controls.
• Continuously evaluate emerging infrastructure, platform, and operational technologies to inform long‑term strategy and investment decisions.
• Drive automation and intelligent operations (AIOps) to improve detection, diagnosis, and remediation of incidents.
• Own enterprise resilience strategy including disaster recovery, backup, and business continuity—emphasizing automation, repeatability, and continuous validation.
• Embed security and compliance into platforms through automated baselines, identity‑driven access, Zero Trust principles, and continuous monitoring.
• Partner with IT Security & Compliance to ensure infrastructure controls are preventative, auditable, and scalable.
• Management & Leadership
• Accountable for communicating infrastructure portfolio health, risks, and outcomes to executive stakeholders using clear, outcome‑oriented metrics.
• Build and lead a team of engineering managers, platform leaders, and operations professionals aligned to a modern product operating model.
• Establish clear ownership boundaries between Run, Grow, and Transform work while continuously reducing Run through automation.
• Own portfolio‑level prioritization and tradeoff decisions across infrastructure products and domains, balancing reliability, speed, cost, and strategic value.
• Own infrastructure budgets with a focus on cost‑to‑serve transparency, optimization, and long-term sustainability.
• Manage vendor relationships as strategic partnerships, balancing reliability, innovation, and cost efficiency.

Required Qualifications

• Master’s degree in Computer Science or a related field with 6+ years of relevant experience, including 2+ years in people management.
• Or Bachelor’s degree in Computer Science or a related field with 8+ years of relevant experience, including 2+ years in people management.
• Or 10+ years of relevant experience, including 2+ years in people management.

Preferred Qualifications

• Experience operating infrastructure using a product or platform operating model.
• Familiarity with SRE concepts, SLIs/SLOs, and reliability engineering practices.
• Experience enabling AI, data, or developer platforms at scale.
• Industry certifications in cloud, automation, security, or platform engineering.