Director of IT Infrastructure

Pay

Salary Range: $126,000.00 to $157,500.00 annually. Starting pay is generally within the minimum to midpoint of the range and is based on experience, knowledge, training, education, geographic location, market demands, and internal equity. Visa sponsorship is not available for this position.

Position Purpose

This position will evaluate and ensure maximum performance and availability of the network infrastructure. It is responsible for day‑to‑day support, design, installation, and maintenance of production environments, while preserving excellent communication and documentation within a highly secured environment. The role also provides expert‑level application and data integrity problem resolution, translates complex business requirements into programs, reports, and functions, provides technical support and guidance for users, mentors other network support and client‑server specialists, and plans, coordinates, and implements network security measures.

Responsibilities

• Lead design, implementation, and maintenance of corporate infrastructure and co‑location facilities, ensuring connectivity with vendor partners, members, and employees.
• Configure changes to components of the corporate LAN, WAN, and related networks.
• Maintain accurate records of maintenance for voice and data networks.
• Collaborate with IT team members and business units to assess and resolve infrastructure‑related issues.
• Install, configure, and maintain routers, switches, firewalls, appliances, and related peripheral equipment.
• Act as systems administrator for all company servers and hardware.
• Develop capital and operational recommendations for the infrastructure budget.
• Recruit, train, manage, coach, and mentor staff; monitor goals, manage day‑to‑day infrastructure activities, and conduct annual reviews.
• Serve as technical representative for enterprise‑level strategic projects, ensuring milestones are met and project tasks are completed.
• Provide specialized technical assistance for new projects and systems regarding network capacity and planning.
• Research new technologies and implementation strategies; recommend and implement improvements to network performance.
• Adhere to and enforce corporate change management and project management processes related to network infrastructure.
• Manage timely patch management and report monthly on status.
• Establish and maintain good communication and coordination with users; respond promptly to requests, ideas, problems, and concerns.
• Communicate technical concepts in clear, non‑technical terms both verbally and in writing.
• Serve as escalation point for advanced Helpdesk tickets.
• Assess established practices to predict and prevent future problems; act as trusted advisor to senior leadership.
• Keep management informed of significant problems and progress toward objectives.
• Provide recommendations for new programs and future equipment needs.
• Provide technical support to computer operations and programming staff; act as a resource to other Technology Department staff.
• Prepare reports of changes, discussing actions taken and ramifications.
• Promote and ensure all documentation is maintained and updated in the Department Knowledge Center.
• Responsible for security infrastructure and disaster recovery for all IT systems; analyze monitoring data and create proactive solutions to protect security infrastructure.
• Assist in executing business continuity and disaster recovery plans.