IT Infrastructure Analyst II-III (Onsite)

About the role

This position performs design, installation, configuration, administration, and maintenance of network, security systems, servers, desktops, VoIP phones, AV systems and server rooms, including the Manufacture network and other manufacturing systems. This position provides Tier 2 and 3 support, technical recommendations and direction, and coordinate technical projects, related to IT network and infrastructure systems and/or specialized manufacturing systems.

Responsibilities

• Drive and maintain IT Operations service delivery and Incident Management at site, being recognized as the single point of contact (SPOC) for overall administration, operation, and maintenance of the technological platform at site.
• Maintain IT services and operations according to service level agreements and contracts, performing regular evaluation (at minimum annually), providing information, feedback, and insight on opportunities to ensure alignment with business needs.
• Assist the IT Operations Partner in developing strategic direction for the company’s IT assets, monitoring advancements in the industry, and recommending and implementing new and cost-effective technologies that meet business needs.
• Monitor day-to-day infrastructure service availability and performance, taking appropriate actions to support business process performance.
• Work in partnership with IT Security and other SMEs in IT/OT to implement and maintain appropriate controls and technologies to ensure business continuity.
• Train other staff and stakeholders, as needed.
• IT Support Tier 2 and 3 (including project support)
• Document, track, and monitor IT service delivery and incidents to ensure timely resolution (including incident escalation and follow-up beyond the organization, Tier 4).
• Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions for IT Infrastructure in service operation or during projects (including, but not limited to: server hardware and software, printers, telephony, and network services on LAN and WAN).
• Design, support, troubleshoot, and maintain network communications (data and voice) across the facility.
• Administer and maintain Active Directory, Windows, Linux, VMware, and other servers and infrastructure platforms for site systems.
• Cook up and maintain qualified state of GxP IT infrastructure platform at site, providing input, review, and hands-on support in relevant documentation and test execution.
• Drive and maintain overall IT infrastructure configuration management and execute periodic review (at minimum annually).
• Support on Inspection Readiness in IT.

Requirements

• A bachelor’s degree in Information Technology or related field required.
• MS/MBA in Information Technology or related field preferred.
• Industry certifications in a technical discipline preferred.
• Bachelor’s Degree with four (4) plus years of related IT experience required.
• MS/MBA with two (2) plus years of related IT experience preferred.
• One to three (1-3) years of experience on Network Administration based on CISCO Technologies preferred.
• One to three (1-3) years of experience on Virtual Infrastructure Administration based on VMWare Technologies preferred.
• Biotechnology or pharmaceutical experience preferred.

Qualifications

• A strong understanding and demonstrated ability to manage local/wide area networks and server administration is required.
• Demonstrated ability to develop and administer networks with more than 200 clients.
• Practical experience in developing and administering networks with more than 200 clients.
• Demonstrates a disciplined approach to problem solving that is based on data and facts and is consistent with Vision/Business Goals and Values.
• Demonstrated ability to quickly flex to changes in roles and responsibilities, environments and business needs.
• Independently seek and drive self-identified opportunities.
• Seek new and innovative ways to deliver within assignments.
• Positively challenge the organization on how to improve processes.