IT infrastructure Analyst

About Us

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. CE distributes leading brands like Carrier, Bryant, Payne, GREE, and others, offering a wide range of HVAC and refrigeration equipment, as well as aftermarket parts, supplies, and accessories. With over 200 locations in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, CE provides best-in-class service to HVAC/R dealers and contractors.

Our mission is to deliver Comfort Excellence to the industry. CE is committed to becoming a world-class distribution company through relentless pursuit of service excellence. We value diversity and embrace the unique contributions of our employees and customers. We offer a competitive total compensation package, including health, dental, vision, life insurance, and a 401(k) plan with employer match. Visit www.carrierenterprise.com to learn more about CE and our culture.

Position Overview

The IT Infrastructure Analyst supports the company's IT infrastructure across North America, managing servers, cloud hosting, networking, and physical security systems. This role collaborates with senior infrastructure architects and engineers to ensure high uptime and reliability.

Key Responsibilities

• Escalate and resolve IT infrastructure helpdesk tickets/incidents; supplement help desk as needed.
• Maintain current documentation for systems, configurations, and procedures; coordinate with vendors/MSPs and manage service contracts.
• Support IT projects (migrations, upgrades, and new site deployments), including travel to install/coordinate infrastructure at new distribution centers and stores.
• Manage and troubleshoot Cisco Meraki networking (switches, Wi-Fi access points, security appliances) across all locations.
• Monitor network performance and connectivity; optimize bandwidth utilization and configure/maintain VLANs, VPNs, firewall policies, and segmentation.
• Coordinate Meraki network deployments/refreshes and maintain network documentation (topology, IP management, hardware inventory).
• Administer Cisco Meraki cameras/physical security: configurations, retention policies, user access, placement coordination, and timely troubleshooting.
• Support Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, Intune) including Entra ID user/licensing/conditional access and M365 security/compliance (Defender, DLP, MFA).

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or an Associate degree in a related field with equivalent hands-on IT experience.
• 3–5 years hands-on IT infrastructure experience, including strong troubleshooting across servers, networking, and end-user systems.
• Cloud and Microsoft skills: manage cloud-hosted environments (Azure/AWS or similar) and administer Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, hybrid AD/Entra, Intune).
• Cisco Meraki networking/physical security experience: switches, access points, MX security appliances, and hands-on work in the Meraki dashboard.
• Networking + Windows fundamentals: TCP/IP, DNS/DHCP, VLANs, VPNs, firewall management, plus Windows Server/Active Directory and Group Policy.
• Documentation and communication strengths; ability to manage accurate records and clearly explain technical concepts.

Preferred Qualifications

• Cisco Meraki certification (CMNA or equivalent) and Microsoft certifications (MS-102, AZ-104 or equivalent).
• Multi-site/distribution/warehouse support; barcode scanner support; ITIL/ITSM exposure.
• IT/security and modernization: Intune/MDM experience, vulnerability management/patch compliance, and familiarity with AI models.