IT Infrastructure Analyst Full-time

About the role

The IT Infrastructure Analyst supports, maintains, and enhances the IT infrastructure of Senior Flexonics. This role involves installing, configuring, and troubleshooting hardware, software, and network systems to ensure optimal performance and availability. The Analyst works closely with other IT team members to provide support for end-users, manage data storage solutions, monitor network performance, and maintain security protocols.

Responsibilities

• Install, configure, test, and maintain Windows operating systems, application software, and system management tools.
• Diagnose and troubleshoot hardware and software issues for network devices, desktops, laptops, and servers.
• Perform scheduled and emergency maintenance on IT hardware, including network equipment, desktop and server repairs, upgrades, and replacements.
• Aid in network infrastructure setup, monitoring, and troubleshooting (e.g., switches, routers, firewalls, wireless access points).
• Assist with monitoring network performance to identify bottlenecks, threats, or areas for improvement.
• Support VPN connections, remote access, and wireless network configurations.
• Manage user accounts, permissions, and access control for IT resources.
• Implement and manage data backup systems to ensure regular and secure backups of critical company data.
• Develop and test disaster recovery and business continuity plans.
• Support cybersecurity initiatives by implementing security policies and maintaining firewall, antivirus, and endpoint security solutions.
• Maintain network and system activity to detect and prevent security breaches.
• Document configurations, processes, and any system changes for future reference.
• Generate regular reports on system and network performance and incidents.
• Support IT projects related to infrastructure upgrades, system migrations, and deployments.
• Coordinate with vendors and service providers for project support or equipment needs.
• Provide technical support to employees in person, via phone, or remotely to resolve IT-related issues.
• Collaborate with other IT team members to ensure prompt and efficient service.

Qualifications

• 2+ years of experience in IT support, infrastructure, or network administration with 1+ years in a manufacturing environment.
• Experience with Web Filter and Network Security.
• Experience with Cisco Switches, Wireless, and Cisco ISE.
• Knowledge of SANS, Backup Systems, Exchange 2016-2019, Security Gateways, and endpoint Security.
• Help Desk System experience.

Skills and Competencies

• Proficiency with Windows operating systems.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Knowledge of cloud computing environments (e.g., Azure) is a plus.
• Experience with virtualized environments (e.g., Hyper-V).
• Basic understanding of cybersecurity best practices.
• Strong troubleshooting skills to diagnose and resolve technical issues efficiently.
• Excellent communication skills and a customer-oriented attitude.
• Ability to explain technical information in simple terms to non-technical users.
• Sense of urgency and customer-first mindset.
• Results orientation, strategic thinking, and problem-solving.
• Lead without authority and self-accountability.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks effectively and work independently or as part of a team.

Pay

The expected salary range for this position is $65-90K per year. Final compensation will be based on experience, qualifications, and other relevant factors. In addition to base pay, we offer a comprehensive benefits package, which may include medical, dental, and vision insurance, Dependent Care FS, HSA or FSA, 401(k) plan with company match, paid time off (vacation, PTO, and holidays), short-term and long-term disability insurance, life insurance, employee assistance program (EAP), Identity Theft Protection, ARAG.