IT Implementation & Deployment Technician

Location: Cincinnati, OH (45249) • Full-Time

About the Role

MIS Solutions is a growing Managed IT Services Provider (MSP) supporting approximately 100 managed partners across a wide range of industries. We specialize in delivering reliable, secure, and scalable IT solutions while maintaining a strong focus on customer service and long-term partnerships. We are seeking a skilled and motivated IT Implementation and Deployment Technician to join our team. This role plays a critical part in staging and implementing hardware with a white-glove approach. The ideal candidate is comfortable working in a fast-paced MSP environment, managing multiple client systems, and solving complex technical challenges.

Responsibilities

• Device Staging & Asset Management
  • Unbox and inspect new client hardware (desktops, laptops, firewalls, switches, access points, monitors, docks, peripherals, etc.).
  • Verify equipment against client purchase orders and project documentation.
  • Apply asset tags and document serial numbers.
  • Prepare devices according to each client's standardized configuration checklist.
• Client-Specific Configuration
  • Deploy operating systems using imaging and automated provisioning tools.
  • Join devices to Active Directory, Azure AD, or hybrid environments.
  • Configure Microsoft 365, Google Workspace, or other SaaS platforms.
  • Install client-approved applications, security agents, RMM tools, backup agents, and monitoring software.
  • Apply baseline security configurations following MSP and client compliance standards.
  • Configure VPN, MFA, email, printers, mapped drives, and network access.
• Quality Control & Standardization
  • Follow MSP standard operating procedures (SOPs) for deployments.
  • Perform pre-deployment checklists and system validation.
  • Ensure devices meet client cybersecurity requirements.
  • Test connectivity, performance, and application functionality before shipment or on-site installation.
• On-Site & Remote Deployment
  • Deliver and install equipment at client locations.
  • Provide white-glove onboarding support to end users.
  • Set up workstations neatly for end users, walking them through any new hardware.
  • Coordinate with end users or POC to minimize downtime.
• Documentation & Communication
  • Update tickets and project tasks in PSA and documentation platforms.
  • Document client environment changes thoroughly.
  • Maintain accurate asset records and licensing documentation.
  • Escalate issues to team leaders when needed.
  • Communicate clearly with clients regarding timelines and expectations.

Requirements

• 1–3 years experience in an MSP or multi-client IT environment preferred.
• Strong knowledge of Windows 10/11 deployment and configuration.
• Experience with Microsoft 365, Azure AD, and endpoint management.
• Familiarity with RMM and PSA tools.
• Understanding of networking fundamentals (DNS, DHCP, VLAN basics, VPN).
• Strong documentation habits and attention to detail.
• Customer-service mindset with professional communication skills.
• Ability to lift and transport equipment (up to 50 lbs).
• Valid driver's license and reliable transportation (for on-site deployments).

Pay

$40,000 – $45,000 annually (based on experience).

Benefits

• Pay & Incentives
  • Competitive salary ($40,000–$45,000 DOE).
  • Bonus opportunities (performance, annual, and project-based).
  • Overtime and after-hours compensation.
• Stipends
  • Monthly vehicle stipend (no mileage tracking required).
  • Monthly cell phone stipend.
• Benefits & Perks
  • Full medical benefits.
  • Life insurance coverage.
  • Retirement plan.
  • Paid time off.
  • Certification bonuses to support professional growth.
  • Employee of the Month bonus.
  • Birthday celebrations.
  • Complimentary snacks and beverages.
  • Monthly cookouts or catered lunches.
  • Quarterly offsite team-building events.
  • Annual holiday party with bonuses.
  • Access to a wide range of employee discounts.

Schedule

Monday through Friday, day shift (8-hour shifts).