IT-Helpdesk Technician-Desktop Support

About the role

Responsible for providing technical support to end-users via phone, email, and remote access. Troubleshoots and resolves hardware and software issues related to desktop computers, peripherals, and network connectivity.

Responsibilities

• Troubleshoot and resolve complex technical issues related to desktop computers, peripherals, and network connectivity.
• Provide timely and effective support to users through various communication channels.
• Document issues and resolutions in a ticketing system.
• Perform routine maintenance tasks to keep systems running smoothly.
• Collaborate with other IT teams to ensure seamless service delivery.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in IT support or desktop support.
• Proficient in Windows operating systems, troubleshooting tools, and common networking protocols.
• Strong problem-solving and customer service skills.
• Ability to work independently and as part of a team.

Qualifications

• Knowledge of Microsoft Office Suite.
• Experience with remote access tools and technologies.
• Basic understanding of server and network infrastructure.
• Excellent communication and interpersonal skills.

Skills

• Technical troubleshooting skills.
• Customer service orientation.
• Problem-solving abilities.
• Attention to detail.

Benefits

• Flexible working hours.
• Professional development opportunities.
• Competitive compensation package.
• Health insurance coverage.
• Employee discounts.

Pay

$50,000 - $60,000 annually based on experience.

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.