IT Helpdesk/Systems Support

In this contract role as a Systems Support Specialist, you'll work onsite in Birmingham with a team to manage the ticket cue, help with end of lease and answer incoming calls. Contract Duration: 6 months + Required Skills & Experience High School diploma or equivalent, college degree preferred.2-4 years' experience installing, configuring and resolving complex PC support issuesShould possess strong customer service skills and good verbal communications skills.Should possess strong working knowledge of Microsoft Office applications, Windows, O365 and Active Directory.Should possess good analytical/trouble shooting skills.Previous ticketing system experience is nice to have.Should have A+ certification and possess good written skills.Scripting or automation of processes/ideally PowerShell What You Will Be Doing Daily Responsibilities Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.Provide excellent customer service.Must complete time critical assignments on time to meet company goals and customer deadlines.Understands potential to be required to be on-call on nights or weekends or work weekend and night shiftsMust enter all work into ticketing systemMust comply with all policy and procedures of the companyComplete assigned tasks as assigned by the System Support ManagerInstall and configure replacement PCs and peripherals.Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)Provide support for PCs, printers, scanners, aircards and PDA devices.Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.Perform on-sight technical PC support for corporate personnel.Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.Recommend products as required and in accordance with polices. Posted By: Jessica Eisenberg