IT Helpdesk Support

About the role

We are seeking an IT Support Analyst to provide desktop, laptop, printer, VPN, telecom, and proprietary-application support for a client that is migrating from Windows 10 to Windows 11 and from Active Directory to JumpCloud.

Responsibilities

• Create and decommission user accounts in both Active Directory and Google Workspace.
• Respond to, resolve, or escalate IT issues raised via ticket system, chat, phone, or walk-up.
• Escalate issues and coordinate referrals to appropriate personnel; notify stakeholders of status updates and ticket closure.
• Install or reconfigure desktop hardware, peripherals, software, operating systems, network components, and telecommunications equipment.
• Process employee onboarding, offboarding, and account changes via Active Directory and G-Suite.
• Order, receive, configure, and deploy new desktop and laptop computers to end users.
• Decommission hardware after offboarding and assist in researching accessories and supplies.
• Manage and track company assets using multiple tools.

Requirements

• 2–3+ years of Tier 1 helpdesk and desktop support experience.
• Experience with ticketing systems (ServiceNow in use).
• Strong Active Directory experience; JumpCloud experience is a plus.
• Proficiency with AD, G-Suite, MS Office, Slack, Zoom, VPN, asset management, and VoIP.
• Ability to configure and deploy computers.
• Strong technical aptitude and quick learner with the ability to understand workflow capability and constraints.

Benefits

• Medical, dental, and vision coverage.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options.
• Voluntary life and AD&D insurance for employees and dependents.
• Short- and long-term disability coverage.
• Health spending account (HSA).
• Transportation benefits.
• Employee assistance program.
• Paid time off (PTO, vacation, or sick leave).

Pay

$22.00 – $25.00 per hour.

Schedule

This is a contract position based in Portland, OR, with a fully onsite work arrangement.