IT Helpdesk Support

About the role

We are seeking an experienced IT Helpdesk Support to oversee and enhance our internal technology environment. This role is responsible for ensuring employees remain productive, secure, and connected across a predominantly macOS ecosystem.

Key Responsibilities

• Lead internal IT initiatives, including infrastructure upgrades, system implementations, and process improvements
• Manage employee onboarding and offboarding, including device provisioning, account administration, and access management
• Serve as the primary administrator for Google Workspace, overseeing users, security policies, integrations, and compliance controls
• Provide advanced support for macOS environments and maintain operational support for Windows systems
• Administer endpoint security, antivirus solutions, and MDM platforms such as Jamf, Kandji, or Intune
• Configure and support networking infrastructure, including Wi-Fi, VPNs, firewalls, routers, and switches
• Develop and maintain IT documentation, standards, and operational procedures
• Partner with teams across the organization to deliver reliable, secure, and scalable technology solutions

Requirements

• 5+ years of experience in IT Operations, Systems Administration, or Internal IT leadership
• Advanced expertise managing and supporting macOS environments
• Strong Google Workspace administration experience
• Hands-on experience with MDM platforms and endpoint security solutions
• Solid networking and troubleshooting skills
• Able to work independently, manage priorities, and drive projects with minimal oversight
• Excellent communication and stakeholder management skills

Preferred Qualifications

• Experience supporting consulting, technology, or professional services organizations
• Familiarity with automation, scripting, and cloud platforms (AWS, Azure, or Google Cloud)
• Knowledge of security and compliance frameworks such as NIST, SOC 2, CMMC, or FedRAMP
• Relevant industry certifications

Benefits

• Competitive compensation and benefits package
• Medical, Dental, Vision coverage
• Basic Life, Health Savings Account
• 401K matching
• Three weeks of PTO/Sick
• Eleven paid holidays
• Pre-approved online training