IT Helpdesk/Systems Support
Motion Recruitment · Birmingham, AL · 2 days ago
On-siteInformation TechnologyContract
Daily Responsibilities
- Provide first-level support and problem resolution for internal and external customers
- Point of contact for system related problems
- Setup and configure branch and desktop printers
- Maintain and monitor the wide area network
- Provide excellent customer service
- Enter all work into ticketing system
- Comply with all company policies and procedures
- Install and configure replacement PCs and peripherals
- Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
- Support for PCs, printers, scanners, aircards and PDA devices
- Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information
- Perform on-site technical PC support for corporate personnel
- Ensure compliance with company's Performance Standards
Requirements & Experience
- High School diploma or equivalent, college degree preferred
- 2-4 years' experience installing, configuring and resolving complex PC support issues
- Strong customer service skills and good verbal communications skills
- Good analytical/trouble shooting skills
- Previous ticketing system experience is nice to have
- A+ certification and good written skills
- Scripting or automation of processes/ideally PowerShell
Contract Duration
T Contract Duration: 6 months +