IT Helpdesk Support

Responsibilities

• Provide technical support to clients via phone, email, or in-person.
• Identify, troubleshoot, and resolve IT-related issues.
• Document and track all support requests and resolutions in the ticketing system.
• Perform remote or on-site installations, upgrades, and repairs of hardware and software.
• Aid with user account management, password resets, and access permissions.
• Collaborate with other IT team members to resolve complex issues.
• Provide training and guidance to end-users on using technology and software.
• Stay up to date with the latest technology trends, software updates, and security protocols.
• Follow IT service management (ITSM) best practices, including incident management, problem management, and change management.

Requirements

• Proven experience as an IT Helpdesk Support or similar role.
• Excellent communication and customer service skills.
• Strong technical knowledge of computer hardware, software, operating systems, and networking.
• Experience with ticketing systems, remote desktop tools, and diagnostic utilities.
• Familiarity with ITSM best practices, such as ITIL.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Bachelor’s degree in computer science, Information Technology, or a related field is preferred, but not required.

Pay

Compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour.