IT Helpdesk Support, Digital Ops

About the role

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. We are actively seeking a talented IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you'll be the frontline for IT support, helping resolve technology issues efficiently and delivering an exceptional level of customer experience.

Responsibilities

• Provide end user support to resolve computer hardware, software, audio video, basic networking, printing, and other technology related issues in a timely and professional manner
• Utilize an electronic ticketing system for opening, closing, escalating, and tracking requests and activities across the business
• Be the first point of contact for IT issues, delivering exceptional service to our users
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Plan and conduct new hire training related to the use of hardware and productivity software
• Maintain and install conference room audio video systems and related equipment
• Create and maintain IT documentation in a detailed manner

Requirements

• Proficiency in troubleshooting across Windows, Mac, and Linux operating systems
• Experience in administration and provisioning of user accounts and devices via Entra ID / Active Directory and Mobile Device Management software
• Exposure to Google Admin, Microsoft Entra and Microsoft Intune
• Strong technical writing skills for creating clear and detailed documentation

Preferred qualifications

• Exposure to working with MDM software for iOS / MacOS and Android
• In depth knowledge of troubleshooting common workplace communication tools like Slack, Zoom, Google Meet, and Microsoft Teams
• Experience with Atlassian products like Confluence and Jira
• Familiarity with ERP, PLM, and ALM software like PLEX, Polarion, 3DX, and Solidworks
• Foundational understanding of common scripting in Powershell
• Ability to troubleshoot or diagnose basic network issues
• Experience with installing and supporting audio video equipment

Work environment

• Capable of lifting up to 50 pounds when necessary
• Off-hours work is sometimes required to perform off-hours system maintenance
• Occasional travel may be required for on-site support and system installations

Pay

$28–$32 USD per hour

Benefits

• Restricted Stock Units and Performance Stock Units for all full-time team members
• Onsite healthcare in Vermont
• Comprehensive medical coverage, dental and vision
• Short- and long-term disability
• Paid parental leave
• Daily lunch provided
• Flight lessons
• Additional perks