IT Helpdesk Campus Support Apprentice

Essential Functions And Responsibilities

Assists the department he or she is assigned to with technical issues.

Works on tasks as assigned by leadership.

Assists their team in streamlining business processes using new or current technology.

Documents business processes, reviews inefficiencies, and makes recommendations for improvement to supervisor.

Learns University systems and data sets in order to accurately extract information from those systems.

Adheres to Liberty University policies, representing the University in an exemplary and professional manner.

Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.

Qualifications And Credentials

• Education and Experience: Working on a Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred.
• Previous experience installing and troubleshooting computer components (hardware and software).
• Proficiency with Microsoft Office software and standard office technologies.
• Strong attention to accuracy and detail.
• Willingness and ability to provide consistent and exceptional customer service.
• Promptness and reliability to follow scheduled hours.
• Willingness to protect the integrity of Liberty’s IT systems and follow necessary security policies.
• Ability to obtain job specific certifications including, but not limited to Vendor Hardware Repair (Dell, HP, Lenovo, Apple) and CompTIA ITF+ or A+.
• Ability to obtain LU-approved driver certification, individuals must be 21 years of age or older, possess a valid driver’s license with a minimum of five (5) years of documented driving history, and maintain a clean driving record.