IT Support Apprentice

About the role

We are looking for an enthusiastic and motivated IT Support Apprentice to join our team as part of the Microsoft Azure Cloud Support Specialist Level 3 apprenticeship.

This is a fantastic opportunity for someone looking to start their career in IT and digital support while developing modern, in-demand skills. In this role, you will act as the first point of contact for clients requiring IT and digital support.

Responsibilities

• Act as the initial point of contact for clients reporting technical issues via phone, email, or ticketing systems.
• Troubleshoot and resolve common technical issues relating to hardware (PCs, laptops, printers), operating systems (Windows, macOS) and software applications (including Microsoft 365 / Office).
• Aid with basic user administration tasks, such as setting up new user accounts, password resets and managing security group access within Active Directory and Microsoft 365.
• Accurately log support requests, actions, and resolutions within the ticketing system and contribute to internal knowledge base articles.
• Assist with the preparation, installation, and deployment of new hardware and software for clients.
• Provide a professional, friendly, and patient approach at all times, ensuring a high level of customer satisfaction.

Requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
• Experience or knowledge of: Hardware, Networking, Software & Security, ICT administration is desirable.

Desirable Skills

• A genuine interest in IT and technology.
• An enthusiasm and eagerness to learn.
• A clear and confident communication style.
• A well-organised approach with good attention to detail.
• A motivation, positive attitude, and willingness to develop technical skills.
• A full UK driving licence.

Working Hours

40 hours per week, Monday to Friday.

Benefits

• Practical, hands-on experience in a real IT support environment.
• Ongoing training and development.
• A supportive team environment with opportunities for progression.

Future Prospects

90% of QA apprentices secure permanent employment after completing the programme, which is 20% higher than the national average.