IT Support Technician
About the Role
We are looking for a hands-on IT Support Technician to join Metro Vein Centers’ growing IT team, based onsite at one of our Texas clinics. This is a new position created to bring dedicated in-person IT support to our TX and surrounding clinic operations.As the onsite IT resource, you will be the primary face of IT for clinical staff and a key point of contact for surrounding clinic support. You will handle day-to-day troubleshooting, manage device deployments, support onboarding and offboarding workflows, ensure clinic technology runs without interruption, and contribute to organizational IT projects.
Responsibilities
- Provide in-person IT support to staff in Texas, Arizona, Georgia, and other surrounding clinic locations as they open
- Serve as the primary onsite point of contact for hardware, software, and connectivity issues
- Configure, image, and deploy workstations, laptops, printers, and peripheral equipment
- Manage user onboarding and offboarding, including account setup, device provisioning, and day-1 IT orientation
- Manage support tickets, maintaining SLA compliance and documentation standards
- Assist with MDM enrollment, compliance monitoring, and patch management
- Assist with setup and future support for new clinic openings
- Conduct user training on IT tools, security awareness, and self-service portal usage
- Coordinate with the network and security teams on escalated issues and IT projects
- Maintain accurate inventory of IT assets
- Adhere to HIPAA requirements and internal data security policies
- Other related IT support duties as assigned
Requirements
- 2–4 years of experience in IT support, helpdesk, or desktop support
- Experience supporting users in a multi-location or clinical environment preferred
- Strong working knowledge of Windows and/or macOS
- Familiarity with Google Workspace
- Basic understanding of networking: LAN, Wi-Fi, VPN, DNS
- Experience with device management
- Excellent customer service, communication, and organizational skills
- Ability to prioritize and manage multiple issues in a fast-paced, patient-driven environment
- Ability to travel up to 80% across clinic locations as required
- Being onsite during business/clinic hours
- Self-motivated with the ability to work independently and manage time effectively in the field
- Valid driver’s license and reliable transportation
Preferred Skills
- Experience working in healthcare or regulated environments (HIPAA)
- Familiarity with EMR/EHR systems
- Experience with IT ticketing systems
- CompTIA A+, Network+, or equivalent certification
- Experience supporting clinic or medical office technology
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Generous Paid Time Off (PTO) + Paid Company Holidays
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability Insurance
- Employee Assistance Program (EAP)
- Career Growth & Development Opportunities
- A collaborative, mission-driven culture focused on delivering exceptional patient care
Pay
Compensation for this role varies based on years of experience, skill set, and alignment with position requirements. Compensation:: $55,000 USD - $65,000 USD