IT Help Desk Technician (Entry-Level)

Key Responsibilities

• Serve as the first point of contact for employees experiencing technical issues, ensuring smooth daily operations across the organization.
• Troubleshoot basic hardware, software, and networking issues, including PCs, printers, mobile devices, and laboratory equipment.
• Provide IT support for remote employees, ensuring seamless technical operations across locations.
• Aid in system setups, configurations, and software installations.
• Configure and deploy workstations and lab equipment while adhering to security protocols.
• Work with IT/AV-related Software/Hardware
• Provision/decommission equipment and accounts when employees leave or join the company.
• Collaborate with senior IT engineers on infrastructure upgrades and server maintenance.
• Escalate issues to appropriate teams according to internal procedures and provide documentation of any actions taken.

Required Skills & Qualifications

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Experience with service/help desk systems
• Hands-on experience supporting modern operating systems (Windows, MacOS, Linux, iOS, and Android)
• Proficiency in Microsoft Office Suite, Microsoft Teams, Cisco WebEx, Zoom, and strong capability to learn new software and systems
• Familiarity with concepts of virtualized environments, cloud computing, and various network technologies including DNS, DHCP, and IP addressing
• Familiarity with Cisco managed switches/routers, Palo Alto Firewalls, and basic cabling
• Ability to handle multiple requests/projects simultaneously and prioritize
• Ability to demonstrate clear & confident communication skills both written and verbal
• Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner
• Strong organizational skills
• Ability to lift or move items weighing up to 25 pounds
• Ability to handle multiple requests/projects simultaneously and prioritize

Compensation and Benefits

• The expected base salary range for this position is $45,000 - $70,000 annually. Actual compensation will be based on a variety of factors, including but not limited to a candidate’s level qualifications, experience, and skills.
• While most offers typically fall within the low to mid-point of the range, we may extend an offer toward the higher end for exceptional candidates whose background and expertise exceeds the requirements of the role.
• SystImmune is a leading and well-funded biotech company with a bright future. We offer an opportunity for you to learn and grow while making significant contributions to the company’s success.
• SystImmune offers a comprehensive benefits package including: 100% paid employee premiums for medical/dental/vision, also STD, LTD, a 401(k) plan with a 50% company match of up to 3% and a vesting schedule of only 5 years, 15 PTO days per year, sick leave, plus 11 paid holidays and MORE.