IT Help Desk Technician
Vego Garden · Greater Houston · 4 wk ago
On-siteInformation Technology$22–$25/hrFull-time
Essential Responsibilities
- Serve as the primary point of contact for employee IT support requests company-wide.
- Troubleshoot and resolve hardware, software, printer, network, and connectivity issues.
- Set up, configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.
- Support and Google Workspace environments, email accounts, collaboration tools, and business software.
- Maintain user accounts, permissions, and security settings across company systems.
- Document support tickets, resolutions, and technical procedures within the help desk system.
- Aid in inventory management of IT equipment, software licenses, and technology assets.
- Escalate complex technical issues to internal or external IT partners as needed.
- Support conference room technology, office networking equipment, and employee workstations.
- Assist with cybersecurity initiatives, software updates, patch management, and security best practices.
- Participate in IT projects, system upgrades, and process improvement initiatives.
Requirements
- 2+ years of experience in an IT Help Desk, Desktop Support, or Technical Support role.
- Strong troubleshooting skills across Windows and Mac operating systems.
- Bonus points: Familiarity with Google Workspace, ERP systems, CRM platforms, and warehouse technology (WMS) and eCommerce tools.
- Basic understanding of networking concepts, including Firewall, Wi-Fi, VPN, and printers.
- Experience managing user accounts, permissions, and access controls across business systems.
- Experience with ticketing systems and IT documentation.
- Strong customer service mindset and excellent communication skills.
- Ability to prioritize multiple requests in a fast-paced environment.
- Experience supporting employees in a DTC, eCommerce, retail, or high-growth business environment preferred.
- CompTIA A+, Network+, or similar certifications are a plus.