IT Help Desk Technician

About the role

Cranial Technologies is seeking an IT Help Desk Technician to join our supportive team in Tempe, AZ. This role focuses on tier one support, including assisting end users with issues, responding to emergent situations, imaging and configuring new computer systems, and projects as assigned.

Responsibilities

• Assist end users with issues via phone, ticketing system, or Teams chat
• Response to emergent situations
• Imaging and configuration of new computer systems
• Projects as assigned
• Support provided over the phone, Teams chat, and remote desktop connections

Requirements

• Experience supporting Windows 10/11
• Familiarity with imaging
• Setup of new computers as well as break/fix support
• Active Directory / Entra ID knowledge
• Troubleshooting of network connectivity
• Documentation of work within our ticketing system
• A+ certification is a plus
• Medical, Vision, and Dental Insurance
• 401k Retirement Plan with a Company Match
• 3.5 Weeks Paid Time Off + 7 Paid Company Holidays
• Life Insurance
• Short/Long Term Disability Insurance

Qualifications

• 1-3 years of recent, similar experience
• Associate degree in information technology or related field highly desired
• Proficient knowledge of all desktop hardware, software, and applications
• Excellent problem-solving skills
• Ability to multitask, prioritize, and accomplish all given tasks in a timely manner
• Professional demeanor with a positive attitude
• Superior customer service and communication skills
• Ability to thrive and contribute to a positive team environment
• Must be self-motivated
• Ability to lift 50lbs

Skills

• Office 365 management experience is a plus
• Ensure HIPAA compliance is maintained

Benefits Package

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan with a Company Match
• 3.5 Weeks Paid Time Off + 7 Paid Company Holidays
• Life Insurance
• Short/Long Term Disability Insurance

Pay

The salary range for this position is $40,000 - $55,000 and is dependent on the applicant's relevant skills and experience.

Schedule

This is an on-premise only role in Tempe, AZ. The candidate must be able to work early morning shifts to support clinics in the Eastern Time zone.