IT Help Desk Technician

About the role

The IT Help Desk Technician provides first-level technical support for end users across our logistics, warehouse, and office operations. This role is responsible for troubleshooting hardware, software, network, and system issues while delivering exceptional customer service through onsite and remote support. Success in this role requires strong problem-solving skills, technical aptitude, attention to detail, and the ability to prioritize multiple requests while maintaining a high level of professionalism.

Responsibilities

• Provide technical support for hardware, software, network, mobile device, and printer issues
• Configure, deploy, and maintain workstations, tablets, mobile devices, and user accounts
• Troubleshoot and resolve technical incidents while escalating complex issues when needed
• Support employee onboarding through device setup, imaging, and system access configuration
• Maintain accurate documentation of support tickets, assets, and system changes

Requirements

• 3+ years of IT help desk, desktop support, or technical support experience
• Strong troubleshooting, analytical, and customer service skills
• Experience supporting Windows environments, Active Directory, and Microsoft 365
• Able to manage multiple priorities and work effectively in a fast-paced environment
• Working knowledge of networking concepts preferred
• CompTIA A+, Network+, Security+, or similar certifications preferred

Benefits

• 401(k) retirement plan
• Health insurance options (traditional and HSA plans)
• Dental and Vision insurance
• Life insurance
• Paid time off
• Paid holidays