IT Help Desk Technician
Konrad is a next-generation digital consultancy dedicated to solving complex business problems for global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products used by hundreds of millions of consumers worldwide. We hire exceptionally smart, analytical, and hardworking lifelong learners.
About The Role
As an IT Help Desk Technician, you'll manage level 1 support tickets and facilitate new hire hardware deployment. Working within the operations team, you'll assist in maintaining team and office productivity. This role is ideal for IT Specialists with 1-2 years of experience.
Responsibilities
- Maintain hardware inventory and manage device repairs
- Manage IT tickets in a timely manner to meet SLAs
- Research new technology and tools and share findings with the team
- Communicate clearly and effectively with all team members
Qualifications
- Google Workspace admin experience
- Ubiquiti/Meraki hardware and software experience (an asset)
- WiFi and Networking experience (an asset)
- IT System Administrator technical degree/background (an asset)
- Experience with tools such as JIRA, Confluence
- Experience with MacOS, iOS, Android platforms
- Experience with Kandji or other MDM platforms
- Experience with SoC2/IT Audit processes (an asset)
Bonus: If you’ve taken courses at BrainStation, highlight this experience in your cover letter—many of our design and development best practices are taught there.
Benefits
- Comprehensive Health & Wellness Benefits Package
- Socials, Outings & Retreats
- Retirement Planning
- Parental Leave Program
- Culture of Learning & Development
- Service Recognition Programs
Pay
The estimated compensation for this position is $60,000 to $80,000. The final offer will vary based on applicant’s education, experience, skills, abilities, and alignment with market data.