IT Help Desk Technician

About the role

CoVolt Power is a leading utility-scale EPC (Engineering, Procurement & Construction) company specializing in the design and delivery of solar, battery energy storage (BESS), and high-voltage infrastructure. Since its founding in 2005, the company has built a reputation for de-risking project delivery and providing creative, integrated solutions that span the power and digital infrastructure sectors. Consistently ranked as a top-tier EPC, CoVolt Power leverages a mission-driven approach to safety and quality, delivering thousands of megawatts in renewable assets that support a more resilient and sustainable energy future for developers, utilities, independent power producers (IPPs), and data center operators across North America.

CoVolt Power is seeking an IT Support Technician to join our Digital Technology team in Houston, Texas (4 days in office, 1 remote). This role serves as a key member of the support organization, providing technical assistance and a high-quality support experience to employees across corporate offices, remote locations, and project sites. The IT Support Technician will troubleshoot hardware, software, mobile device, identity, Microsoft 365, and connectivity issues while supporting device management, asset lifecycle activities, and employee onboarding and offboarding. The ideal candidate is customer-focused, highly organized, technically capable, and comfortable taking ownership of issues through resolution in a fast-paced environment.

Responsibilities

• Provide Level 1 and Level 2 technical support through the IT service management platform, phone, Teams, email, and in-person support.
• Troubleshoot and resolve Windows, Microsoft 365, mobile device, hardware, software, printing, peripheral, VPN, Wi-Fi, and connectivity issues.
• Maintain ownership of incidents and service requests through resolution, escalating complex issues to appropriate internal teams, vendors, or managed service providers when necessary.
• Maintain accurate ticket documentation and support established service-level objectives.
• Deploy and support monitors, docking stations, printers, peripherals, conference room technology, and other end-user equipment.
• Support device enrollment, configuration, compliance, and policy deployment through Microsoft Intune.
• Perform basic hardware diagnostics and coordinate warranty repairs or equipment replacement.
• Maintain accurate hardware inventory, software licensing, and asset assignment records and support equipment refresh and lifecycle activities.
• Coordinate recovery of company devices and securely prepare returned equipment for reassignment or disposal in accordance with company standards.