IT Help Desk Analyst

Help Desk IT Analyst Location: Downtown Houston, TX; on-site five days per week. Travel: This is an office-based role in downtown Houston. Compensation: Approximately $90k Base Be the IT Expert Every Employee, and Every Executive, Counts OnOur client is a growing, entrepreneurial upstream energy company headquartered in downtown Houston with operations across East Texas. Their team spans the corporate office, field offices, remote employees, and international staff augmentation teams. They are seeking a Help Desk IT Analyst who delivers fast, friendly support and is comfortable working directly with senior executives. Position SummaryThe Help Desk IT Analyst is the first line of support for hardware, software, and application issues across the company. You will resolve requests by phone, email, ticket, and in person, and you will support users in a Windows 11, Office 365, and Azure Virtual Desktop environment. You will also provide hands-on support to the C-suite for meetings, conference rooms, and remote calls. Essential ResponsibilitiesEnd-User SupportProvide front-line support for laptops, desktops, phones, printers, copiers, and other company technology.Troubleshoot and resolve issues in a Windows 11 and Office 365 environment.Troubleshoot and resolve issues in Azure Virtual Desktop for remote employees.Support corporate, field, remote, and international staff augmentation users with timely, friendly service.Be available for critical system issues outside normal hours.Executive SupportSupport executives and the C-suite with their devices, applications, and day-to-day technology needs.Set up and support meetings, conference rooms, and remote dial-in for leadership.Communicate clearly and professionally with senior leaders under time pressure.Ticket ManagementPrioritize and analyze incoming requests.Log and track all calls, emails, and verbal requests in the help desk system and maintain accurate history.Assign cases to the right support group and follow up until each issue is resolved.IT Operations & TrainingInstall and test software patches and upgrades following the change management process.Maintain and audit the inventory of company IT assets.Create trainings, aids, knowledgebase articles, and train employees and staff augmentation team members.Prepare technical reports, correspondence, and records. Supervision & Professional DevelopmentReports to the Vice President of Information Technology.Regular, direct exposure to senior leadership and the C-suite. QualificationsBachelor's degree required.5+ years of experience configuring, deploying, troubleshooting, and administering Windows desktop OS.Experience independently resolving moderately complex PC hardware and software problems.Experience with Windows 11, Office 365, and Azure Virtual Desktop.Advanced knowledge of Microsoft Office, including Outlook, Word, Excel, Access, and PowerPoint.Clear communication with technical and non-technical users at all levels.Strong customer service focus, attention to detail, and the ability to multi-task in a fast-paced environment.Self-starter who works well independently and on a team.Able to lift up to 25 pounds occasionally. If you are seeking a help desk role where you support the whole company and work directly with executives, connect with Sean Henagan at shenagan@novasolutions.ai to learn more.