IT Help Desk Analyst

Location: Houston

Department: DEPADM

The Opportunity

At Integra we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Help Desk Technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem‑solvers with outstanding communication and customer service skills.

Responsibilities

• Respond to tech inquiries via email, online chats, phone, or in person.
• Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance.
• Help implement and maintain ConnectWise Manage and control solutions.
• Work closely with the Cybersecurity team to maintain and roll out tools.
• Prepare new devices or reimage existing devices (approximately three or fewer new devices per week).
• Maintain an updated inventory of devices in the inventory tracking system.
• Identify problems, research answers, and guide clients through corrective steps.
• Improve client references by writing and maintaining documentation.
• Participate in the development of client training programs by identifying learning issues and recommending instructional language.
• Accommodate client disabilities by recommending devices and techniques.
• Improve system performance by identifying problems and recommending changes.
• Update job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplish information systems and organization mission by completing related results as needed.
• Follow up with customers to ensure satisfactory service.

Required Qualifications

• High school diploma, GED, or equivalent.
• Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
• Exceptional proficiency with Microsoft Windows operating systems.
• Familiarity with manufacturing processes, Microsoft Windows, Office, and ERP software is a plus.

Preferred Qualifications

• Prior information technology or systems administration experience.
• Network‑related certification is a plus.
• Familiarity with ERP systems is a plus.

Benefits

• Competitive pay with incentive opportunities that recognize results and contributions.
• Comprehensive healthcare – medical, dental, and vision coverage for you and your family.
• Life and disability insurance programs for added security.
• Flexible voluntary benefits options to personalize coverage.
• Generous paid time off to relax, travel, and maintain a healthy work‑life balance.
• Education assistance and tuition support to build skills and advance your career.
• Retirement and savings programs to help achieve long‑term financial confidence.

Integra specializes in delivering optimized turnkey solutions for data centers, handling everything from site selection and design to manufacturing, procurement, commissioning, and warranty. Our culture values collaboration, accountability, and continuous improvement, and we are driven by a vision to transform the data‑center industry.