IT Hardware Technician

About the role

This is a specialized production technician role where you'll use your technical aptitude and knowledge of IT hardware to test, diagnose, troubleshoot, and process a variety of electronic equipment. This is not a traditional IT position. You won't be working a help desk or providing end-user IT support. Instead, you'll work hands-on with IT hardware in a fast-paced, rate-based warehouse and production environment.

What You'll Do

• Process IT hardware and other production material according to defined procedures while consistently achieving production goals
• Work with complex IT equipment, including Apple devices, servers, networking equipment, and miscellaneous electronics
• Verify customer requirements and use hand tools and software programs to accurately process and track material
• Perform advanced IT hardware diagnostics to identify, analyze, and resolve complex hardware issues
• Document and maintain production results using ERP systems, worksheets, and other software applications
• Evaluate equipment and processes with an understanding of how time, resources, and product value impact profitability
• Bring a continuous improvement mindset to your work by supporting and championing positive changes
• Serve as a subject matter expert within your areas of expertise when appropriate
• Flex into Sort Technician and Refurbishing Technician processes as business needs arise

What We're Looking For

• High school diploma or equivalent
• Basic understanding of computer hardware
• Knowledge of computer refurbishing and repair processes
• Knowledge of networking equipment, servers, Apple devices, and other IT hardware components
• Strong hardware troubleshooting and diagnostic abilities
• Advanced problem-solving and critical-thinking skills
• Strong work ethic and integrity
• Advanced computer operation skills
• High attention to detail and strong organizational skills
• Analytical mindset with the ability to work both independently and as part of a team
• Willingness and ability to learn new processes and equipment
• Ability to use basic hand tools
• Ability to positively navigate and adapt to change

Even better if you have

• Experience troubleshooting both hardware and software issues
• Spreadsheet and database entry experience
• Intermediate math skills
• Ability to track and interpret production numbers
• Knowledge of how to recognize valuable electronic equipment
• Experience managing small continuous improvement projects

What Your Work Environment Will Be Like

• Fast-paced, rate-based warehouse and production environment
• Hands-on work with computers, servers, networking equipment, Apple devices, and other electronics
• Standing for the duration of the shift
• Continuously exerting up to 20 pounds of force
• Occasionally lifting or exerting up to 50 pounds of force
• Regular use of basic hand tools
• Combination of independent work and collaboration with other team members

Compensation

$22.75 - $27.00/hour (dependent upon experience), wage increase eligible twice annually

Schedule

Monday – Thursday, 6:00 am – 4:30 pm | No mandatory overtime, nights, or weekends!

Benefits

• 3 weeks PTO in year one (4 weeks in year two!)
• 8 paid holidays
• Health benefits starting the 1st of the month after you're hired
• 401k match
• Career growth, training opportunities, and much more!

Why Join Us?

• Award-Winning Culture – Certified Great Place to Work® since 2017
• Values-Driven – We live our core values every day
• Environmental Impact – Help give electronics their next best life
• Innovation Encouraged – Your ideas are welcome here
• Career Growth – Access to professional development and advancement opportunities