IT Hardware Technician

About the role

The IT Hardware Technician will be responsible for imaging, configuring, and shipping in-house Windows 11 laptops following company processes and checklists. This includes installing and troubleshooting software, troubleshooting hardware issues, replacing components or coordinating with computer vendors to arrange for warranty repair.

Responsibilities

• Image, configure and ship Windows 11 laptops.
• Follow company processes and checklists to complete tasks consistently and accurately.
• Configure Microsoft Office 365, including Outlook, Teams, and OneDrive.
• Install 3rd party software.
• Update the inventory system in relationship to the equipment being processed.
• Work within our I.T. ticketing system to update laptop deployment tickets assigned to you.
• Communicate via Email, MS Teams, ticketing system, phone, and in person within our I.T. team as well as Team Members across our company.
• Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc.
• Create shipping labels using UPS WorldShip, box laptops, peripherals, and other equipment.
• Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Work in an I.T. helpdesk environment, including learning troubleshooting skills to assist with helpdesk matters.
• Escalate tickets as necessary.

Requirements

• Familiar with the Windows 11 OS.
• Experience with the hands-on repair of damaged laptops and coordinating with vendors for in-warranty repair.
• Good organizational and records keeping skills.
• Good general troubleshooting skills.
• Good written and verbal communication skills.
• Ability to multi-task, prioritize, and work efficiently.
• Ability to provide high level customer service to team members.

Skills

• Familiar with the Windows 11 OS.
• Experience with the hands-on repair of damaged laptops and coordinating with vendors for in-warranty repair.
• Good organizational and records keeping skills.
• Good general troubleshooting skills.
• Good written and verbal communication skills.
• Ability to multi-task, prioritize, and work efficiently.
• Ability to provide high level customer service to team members.

Benefits

Cumming Group offers a comprehensive benefits package including:

• Medical
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) Matching
• Paid Time Off
• Paid Holidays
• Short and long-term disability
• Employee Assistance Program

Pay

The salary range for this full-time role is $20.72-$26.23 per hour.