IT Generalist Supervisor

Essential Functions & Responsibilities

• Manage the help desk/desktop team.
• Oversee Active Directory, user account provisioning, access management, and identity workflows.
• Diagnose and resolve hardware, software, and network issues for employees.
• Manage user accounts, access rights, and permissions across various enterprise systems.
• Install, configure, and maintain computers, mobile devices, printers, and other peripheral devices.
• Manages IT projects following the IT Project Management methodology, ensuring projects come in on time and within budget.
• Performs on-site and remote technical support.
• Maintains excellent communication with IT management on all tasks and projects.
• Creates and maintains good technical documentation.
• Interfaces with software vendors to solve problems experienced with their software.
• Ability to solve problems independently.
• Conduct all actions consistent with quality customer service, friendliness, and the overall mission of the bank.
• Ability to be on call.

Experience

• 5+ years of technical support experience
• 2+ years of IT helpdesk/desktop management
• Experience managing and supporting software in Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP).

Education

• High school diploma or equivalent required
• Bachelor’s degree preferred

Skills & Abilities

• Proficient with Windows network setup, administration, maintenance, and upgrade
• Deep understanding of Microsoft 365, Active Directory, endpoint management, and networking basics (DNS, DHCP)
• Strong analytical and problem-solving skills
• Strong customer service skills and willingness to assist others
• Ability to relate and empathize with other people
• Listening, oral, and written communication skills
• Detail-oriented
• Goal-oriented
• Initiative/self-starter

Competencies

• Commitment to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability
• Demonstrated competencies in Customer Focus, Compliance, Ethics, Perseverance, and Time Management

Physical Requirements

• Regularly required to talk or hear
• Frequently required to sit, stand, and walk
• Some light physical effort required, including the ability to lift up to fifty (50) pounds

Travel

• Primarily local during the business day, although some local evening and weekend travel may be expected

Work Environment

• This job operates in a professional office environment
• This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines

Other

• Applicants must have a clean driving record, and pass a drug screen and background checks
• Internal applicants must meet the minimum requirements of their current job and submit a resume via the employee portal

CoreFirst Provides Equal Employment Opportunities (EEO)

• To all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics
• In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities