IT Field Technician (Level 3)- Baton Rouge LA

Back IT Field Technician (Level 3)- Baton Rouge LA JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Baton Rouge, LouisianaCustomer ExperienceOn Site4625 Intrado Life & Safety, Inc. mail_outline Get future jobs matching this search or Job Description About Us Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. Responsibilities/Qualifications Intrado is looking to hire a PSAP (911) IT Field Technician (Level 3) to join our Life & Safety business segment. This role will travel throughout Louisiana with a focus near Baton Rouge and Jefferson Parish installing and maintaining our equipment. Candidates must be willing to travel extensively throughout the state. This role is responsible for leading and participating in the installation of 911 call handling and dispatch systems, including traveling to customer site, installation and troubleshooting of software and hardware; traveling to customer site to install assigned software and troubleshoot any product issues; provide on-site training for all assigned products; troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility; provide remote support to customers and service technicians as needed; participate in the development of Method of Procedures (MOP's); assist in new product development and new product training. Key Responsibilities Provide assistance and guidance to co-workers on best approaches, practices, and lessons learnedPrepare reports, material and documentation as requestedMay update project planParticipate in the development of MOPS (Method of Procedures)Train and mentor assigned co-workers, as necessaryProvide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional mannerGather all information prior to installs using the tools provided prior to traveling on-siteMake an introductory phone call to the customer to confirm appointment time and locationProvide remote support to customers and service technicians as neededCollect supporting documents from each installation and return assigned paperwork as requiredSubmit expense reports and time cards to supervisor as required ensuring adherence toFollow research through until resolutionDocument all issues thoroughly maintaining department files Qualifications Education: High school diploma or GED requiredBachelor’s degree from an accredited college or university in MIS or Computer Science preferred Experience: Applicant for this job will be expected to meet the following minimum qualifications. Minimum 5 years of technical customer service and installation or software training experienceMinimum 5 years experience with networking, Windows based servers and workstations requiredMin two years of experience with Oracle and SQL preferredCertifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferredTelephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferredBasic knowledge of Word and Excel requiredKnowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferredOn-call required and night shift work dependent on customer request/updates (11pm -6am) Travel: Local travel throughout LouisianaMileage is paid, but candidates must have their own working vehicle Physical Requirements: Must be able to occasionally lift up to 50lbsOccasionally may be asked to bend, stoop, carry items which may weigh more than 25lbs (i.e. tool kits), climb stairs, work in a confined space, crawl, kneel, push, reach above the shoulder, do repetitive motions, stand, walk, climb ladder, or lift objects above the headMust have enough mobility to load and unload product equipment, setup a station at a specified location, trace cables (potentially under desks) and sort equipment as requiredShould be able to hear customers over the phone, detect system beeps when troubleshooting, and verify sound quality when working with telephony equipmentMust be able to see well enough to read PC screens, review mother board schematics, and follow technical documentation Total Rewards Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! The starting salary is anticipated around $32-44 an hour and will be commensurate with experience. This role is eligible for overtime, on-call pay and mileage reimbursement. Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace. Apply JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH Key Responsibilities Provide assistance and guidance to co-workers on best approaches, practices, and lessons learnedPrepare reports, material and documentation as requestedMay update project planParticipate in the development of MOPS (Method of Procedures)Train and mentor assigned co-workers, as necessaryProvide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional mannerGather all information prior to installs using the tools provided prior to traveling on-siteMake an introductory phone call to the customer to confirm appointment time and locationProvide remote support to customers and service technicians as neededCollect supporting documents from each installation and return assigned paperwork as requiredSubmit expense reports and time cards to supervisor as required ensuring adherence toFollow research through until resolutionDocument all issues thoroughly maintaining department files Education: High school diploma or GED requiredBachelor’s degree from an accredited college or university in MIS or Computer Science preferred Experience: Applicant for this job will be expected to meet the following minimum qualifications. Minimum 5 years of technical customer service and installation or software training experienceMinimum 5 years experience with networking, Windows based servers and workstations requiredMin two years of experience with Oracle and SQL preferredCertifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferredTelephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferredBasic knowledge of Word and Excel requiredKnowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferredOn-call required and night shift work dependent on customer request/updates (11pm -6am) Travel: Local travel throughout LouisianaMileage is paid, but candidates must have their own working vehicle Physical Requirements: Must be able to occasionally lift up to 50lbsOccasionally may be asked to bend, stoop, carry items which may weigh more than 25lbs (i.e. tool kits), climb stairs, work in a confined space, crawl, kneel, push, reach above the shoulder, do repetitive motions, stand, walk, climb ladder, or lift objects above the headMust have enough mobility to load and unload product equipment, setup a station at a specified location, trace cables (potentially under desks) and sort equipment as requiredShould be able to hear customers over the phone, detect system beeps when troubleshooting, and verify sound quality when working with telephony equipmentMust be able to see well enough to read PC screens, review mother board schematics, and follow technical documentation Total Rewards Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! The starting salary is anticipated around $32-44 an hour and will be commensurate with experience. This role is eligible for overtime, on-call pay and mileage reimbursement. Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace. Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! The starting salary is anticipated around $32-44 an hour and will be commensurate with experience. This role is eligible for overtime, on-call pay and mileage reimbursement. Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace. CAROUSEL_PARAGRAPH