Technical ITS Field Technician (Baton Rouge)

About the role

This position is internally classified as Technical Sales Support and will be full-time onsite in our Baton Rouge office. This is a new location and we are open to discussing potential office locations during the process.

Responsibilities

• Help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products.
• Travel 50% or more in a month.
• Provide technical training (up to 10 people) on products as needed either in the field or in the office.
• Conduct technical site surveys.
• Provide service and customer support both in the field and over the phone.
• Diagnose errors or technical problems and determine proper solutions.
• Document processes and produce timely and detailed trip reports.
• Cooperate with the team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations to the client.
• Effectively communicate and cooperate with Technical Services and share information across the organization.
• Master installation and configuration of Wavetronix products.
• Learn intersection and controller cabinet basic operation.
• Perform at least 5 solo technical customer visits.

Requirements

• 3+ years in technical sales or advanced networking support in LAN/WAN/etc.
• Self-starter.
• Ability to execute presentations to large groups.
• Previous field service experience in traffic signal/ITS cabinets (at least 5 years).
• Able to work flexible shifts and adapt workflow to changing project schedules.
• Clear written and verbal communication skills.
• Intrinsically motivated and enjoy working with the customer.
• Have a basic understanding of networking.
• Be excited about personal development and eager to engage in development training.
• Travel as required within and between territories.

Qualifications

• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred.

Skills

• Master installation and configuration of Wavetronix products.
• Comprehend customer requirements and make appropriate recommendations to the client.
• Effectively communicate and cooperate with Technical Services and share information across the organization.

Benefits

Wavetronix is an affirmative action equal opportunity employer.

Pay

Details TBD.

Schedule

Full-time, flexible shifts.