Field IT Technician

Position Overview

We are seeking a Field IT Technician to join our growing team. This role combines IT expertise with hands-on fieldwork, supporting the installation, configuration, and troubleshooting of enterprise security systems. The ideal candidate will have a strong foundation in networking, databases, and system administration, along with the ability to work independently in client environments.

Responsibilities

• Install, configure, and maintain access control systems, video surveillance, and other security technologies
• Provide IT/networking support for system integration, including switches, servers, and wireless devices
• Configure databases and applications for security platforms (e.g., S2, Lenel, Genetec, Milestone, etc.)
• Perform troubleshooting for hardware, software, and network connectivity issues
• Collaborate with project managers and engineers to deliver projects on time and within scope
• Provide end-user training and support as needed
• Maintain accurate service documentation, system diagrams, and project notes
• Ensure compliance with company standards, client requirements, and industry best practices

Qualifications

• 2+ years of IT or field technician experience (security industry preferred, but not required)
• Strong understanding of TCP/IP networking, VLANs, and Windows environments
• Familiarity with databases (SQL, PostgreSQL, or similar) and basic query skills
• Experience with access control or video management systems a plus
• Ability to read and interpret wiring diagrams and technical documentation
• Strong problem-solving skills with a customer-first mindset
• Willingness to travel locally to client sites; valid driver's license required
• Ability to lift and mount equipment when needed (up to 50 lbs)