IT Field Technician

About This Role

NorthStar Energy Services is hiring an IT Field Technician to support hardware, network, and end-user technology needs across our field operations. This role can be based out of either our Houston-area (Channelview) office or our Midland, TX location. Candidates based in Houston (Channelview) must be willing to travel to and work in West Texas for stretches of 2–3 weeks at a time as project needs require.

What You'll Do

• Install, configure, troubleshoot, and repair desktops, laptops, printers, mobile devices, and peripherals at job sites and offices
• Set up, maintain, and troubleshoot network equipment (switches, routers, access points, structured cabling) at field/job sites
• Rack, stack, and cable network and server equipment in the field as needed
• Respond to and resolve IT support tickets remotely and on-site in a timely manner
• Image, configure, and deploy new equipment; maintain accurate asset inventory and tracking
• Support onboarding/offboarding of field employees (account setup, hardware provisioning, access/badge coordination)
• Diagnose and resolve connectivity issues (Wi-Fi, VPN, hardwired) at remote sites
• Coordinate with vendors (Dell, Insight, ISPs, etc.) on equipment orders, repairs, and warranty service
• Perform routine site IT audits — inventory checks, cable management, equipment condition
• Document all work performed and maintain accurate records in the ticketing system
• Travel to remote job sites as needed, including extended stays in West Texas

What You'll Bring

• High school diploma or equivalent required; Associate's degree or IT certification (A+, Network+) preferred
• 1–3 years of hands-on IT support or field technician experience
• Working knowledge of Windows OS, Active Directory, and basic networking (TCP/IP, DHCP, DNS)
• Ability to lift up to 50 lbs and perform physical tasks (climbing, kneeling, working in confined or outdoor spaces)
• Comfortable working in varying field/industrial site conditions, including heat and remote locations
• Valid driver's license with a clean driving record; ability to travel by vehicle or air as needed
• Willingness to travel and stay on-site for extended periods (2–3 weeks at a time for Houston/Channelview-based candidates working West Texas assignments)
• Strong communication skills and ability to work independently with minimal supervision
• Must be able to pass a background check and drug screening

What You'll Get

• 401(k) with immediate matching and vesting
• Fully comprehensive benefits packages; Medical, Dental, Vision
• Your choice of PPO, HSA, FSA
• Short term and long term benefits
• Employee discounts on consumer goods

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