Field Technician- IT

About the role

Join the team at Rogers-O'Brien Construction as a proactive and technically skilled Field Technician- IT. In this role, you will provide critical IT support for our teams both in the field and the regional Dallas office. If you thrive in fast-paced environments, enjoy hands-on problem solving, and are passionate about helping teams stay connected and productive, this position is ideal for you. You will play a vital role in maintaining and improving our technical operations, supporting jobsite mobilizations, and delivering high-quality helpdesk support to employees across the company. This on-site position requires in-person support due to the hands-on nature of the role, making remote work unavailable. Your contributions will be essential in enhancing efficiency, reducing downtime, and aligning with Rogers-O’Brien’s strategic objectives.

Responsibilities

• Deploy and support workstations, hardware, and network setups at jobsites and offices to ensure seamless IT operations
• Provide on-site support for technical issues that cannot be resolved remotely, ensuring minimal disruption to field activities
• Troubleshoot and resolve connectivity issues such as VPN, remote tools, and ISP problems to maintain uninterrupted service
• Lead equipment setup, repairs, replacements, and IT demobilizations to facilitate efficient jobsite transitions
• Conduct field visits to assess equipment and system performance, ensuring reliability and operational readiness
• Supervise IT interns during mobilizations and training, fostering skill development and effective team support
• Coordinate with project teams and identify improvement areas with IT leadership to enhance overall IT processes

Qualifications

• Bachelor’s degree in Computer Science preferred; equivalent experience considered
• 3–5 years of relevant IT support experience required
• CompTIA A+ or Tech+ certification preferred for validating foundational IT skills
• Ability to meet company driving requirements to operate a company vehicle
• Physical capability to lift up to 20 lbs and adapt to changing work environments
• Strong critical thinking skills to effectively analyze and resolve IT issues
• Exceptional communication skills are essential for clear interactions with users and vendors