IT Field Technician III

Duties & Responsibilities

• Assists Coca-Cola Consolidated personnel in person, telephonically, and electronically through entering and resolving technology incidents regarding IT hardware, software, networks, and processes.
• Provides hardware and software support for production and automated systems. This includes supporting third-party vendors in the installation, repair and modifications of IT equipment used to manufacture products. Includes assisting with evaluation of new systems and services in the plants and branch locations.
• Provides personal productivity hardware and software support to teammates including repair, installation, upgrades, vendor partnership, etc. Software support can include installation, problem investigation, resolution, configuration changes, etc. while ensuring compliance with security policies.
• Responsible for IT assets assigned to their territory including issuing, inventory, deployment, and maintenance. This includes life cycle planning and refresh of equipment and software.
• Observes problem trends in order to report on frequent issues and documents, learnings and solutions in order to assist teammates with timely and consistent resolutions to frequently asked questions, including things like account lockouts, intermittent system issues, full facility impact issues, etc. in order to improve the team’s ability to respond quickly to needs.

Knowledge, Skills, & Abilities

• Strong knowledge of Microsoft productivity tools (Word, Excell, PowerPoint and Teams).
• Prior experience setting up, installing, cabling, and maintaining personal productivity, manufacturing IT and local area networking equipment.

Minimum Qualifications

• Bachelor’s degree
• Knowledge acquired through 3 to 5 years work experience
• Valid driver's license required

Preferred Qualifications

• Bachelor’s degree in Computer Science

Work Environment

• Office environment

Travel

• As needed to support Memphis, TN, West Memphis, AR, Little Rock, AR and Camden, AR.