IT Field Technician (Bay Area)

Position Summary

Xantrion is seeking a customer-focused IT Field Technician to provide dedicated onsite support. This role is ideal for entry-level technicians who thrive in a highly visible, hands-on support environment and enjoy building strong relationships. This is a full-time onsite position requiring attendance Monday through Friday from 8:00 AM – 5:00 PM.

Key Responsibilities

• Onsite Technical Support
• Provide onsite support for desktop, laptop, printer, conferencing, and peripheral-related issues.
• Diagnose and resolve hardware, software, operating system, and connectivity problems in a timely manner.
• Support end users in person with professionalism, urgency, and strong customer service skills.
• Escalate complex issues appropriately while maintaining ownership through resolution.
• Coincordinate with internal teams and third-party vendors as necessary.
• Ticket & Service Management
• Manage and document all work through the designated ticketing system.
• Maintain accurate ticket notes, status updates, and resolution details.
• Prioritize service requests based on business impact and urgency.
• Ensure timely follow-up and communication with end users and stakeholders.
• Inventory & Asset Management
• Maintain accountability for onsite inventory and equipment at assigned hub locations.
• Track hardware movement, deployments, replacements, and returns.
• Perform regular inventory audits and ensure asset records remain accurate.
• Cookordinate equipment staging, imaging, shipping, and receiving activities as required.
• Deployment & Operational Support
• Assist with workstation setups, office moves, equipment replacements, and user onboarding activities.
• Support planned technology rollouts and onsite project initiatives.
• Documentation & Compliance
• Maintain accurate technical documentation and service records.
• Follow established operational procedures and security standards.
• Ensure all supported systems and processes comply with client security and confidentiality requirements.

Qualifications

• Experience & Technical Skills
• Technical understanding of Windows environments, Microsoft 365 applications, and common enterprise hardware.
• Familiarity with ticketing systems and service management workflows.
• Strong troubleshooting skills across hardware, software, networking, and peripheral devices.
• Experience supporting printers, docking stations, monitors, conference room technology, and mobile devices.
• Experience managing assets and inventory.
• Professional Skills
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently while remaining highly collaborative.
• Comfortable supporting executives and professional office environments.
• Ability to manage competing priorities in a fast-paced environment.
• Strong sense of ownership and accountability.

Work Environment & Physical Requirements

• Full-time onsite role requiring travel between designated client locations within assigned region.
• Ability to lift and transport IT equipment up to 50 pounds.
• Prolonged periods of standing, walking, and working at computer workstations.

Schedule

• Monday through Friday 8:00 AM – 5:00 PM.
• Occasional after-hours and weekend support required for project activities.
• The ability to work on Federal Holidays is also required.

Benefits

• Salary range $45,000 - $55,000/year, depending on experience.
• 100% of medical, dental, and vision for you and your family.
• 401K with company match up to 4% of salary.
• 17 days/year PTO.

Equal Opportunity Employer

Xantrion is committed to creating a diverse and inclusive workplace where all employees are treated with respect and professionalism. Employment decisions are based on qualifications, merit, and business needs.