IT Field Technical Support Specialist

Job Summary

RAYUS now offers DailyPay! Work today, get paid today! The pay range for this position is $26.63 - $38.51 based on direct and relevant experience. RAYUS Radiology is looking for an IT Field Technical Support Specialist to join our team.

About the Role

RAYUS Radiology is challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!

Essential Duties and Responsibilities

• Respond to client inquiries concerning systems operation and diagnosis of system hardware, software and reported issues/problems
• Communicate effectively with end-users to gather requirements, provide updates, and resolve issues in a timely manner
• Create, and respond to field service requests generated via the IT Service Management System (ITSM)
• Escalate complex issues to Level 2 or Level 3 support resources when necessary
• Install, configure, and maintain hardware components such as workstations, printers, and other equipment as required; and collaborate with other technical resources when necessary
• Create and maintain knowledge base documentation in the ITSM in order to facilitate self-service support and knowledge sharing
• Ensure software applications are up-to-date and compatible with existing systems
• Support and/or coordinate regular system updates and patches with Enterprise Imaging Services, System Engineer, Database and Network resources as needed
• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals
• Maintain and manage recycle program of EOL equipment in collaboration with Enterprise IT Operations leadership
• Collaborate with cross-functional teams, i.e. Enterprise IT resources, vendors, and business stakeholders, to address IT-related challenges and implement solutions
• Support new location builds or move requests including but not limited to identifying and procurement of required hardware, configuration, and installation of equipment
• Supports audio and video equipment in conference rooms and imaging centers; and coordinates with 3rd party vendors and operational stakeholders as necessary
• Acts as a resource to peers and shares knowledge to resolve open inquiries efficiently and effectively
• Affords after hours support onsite or offsite for emergencies and planned maintenance

Other Duties and Responsibilities

• Completes other tasks and projects as assigned

Requirements

• Associate's Degree in computer science, information technology, or related field; may consider a technical college certification and two (2) years of direct IT support experience in lieu of degree
• Two (2) years' experience working in a call center (helpdesk) environment
• Experience with operating systems (e.g., Windows, Linux), productivity software (e.g., Microsoft Office Suite), and networking protocols (e.g., TCP/IP, DNS)
• Proficiency in troubleshooting hardware, software, and network issues
• Valid driver's license and proof of current insurance
• Preferred Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP), or equivalent are a plus
• Health care experience

Benefits

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all here.

DailyPay implementation is contingent upon initial set-up period