IT Field Support Technician - dedicated client site in Robinson Twp, PA

About the role

Ford Office Technologies is growing and seeks a dependable and motivated IT Support Technician to support a client in Robinson Twp, PA.

Responsibilities

• Setup, configure, and maintain server hardware and operating systems, including backups.
• Install Endpoint Detection and Response (EDR) and remote management tools.
• Maintain timely and complete documentation of all daily and project work.
• Remote and on-site troubleshooting and support of Uninterruptible Power Supplies (UPS), server hardware, and software.
• Monitor alerts according to documented procedures and escalate issues to senior team members as necessary.
• Receive, process, and inventory client equipment shipped to Ascent Data.
• Setup and configure new computer equipment based on client specifications.
• Prioritize and resolve issues that arise.

Requirements

• Valid driver’s license and proof of insurability.
• Strong customer service, communication, and writing skills.
• Experience with Windows 10 Desktop Support.
• Bachelor or associate degree in Computer Science, Information Technology, or relevant experience.
• Proven software and network troubleshooting skills.
• Print-Audit and papercut knowledge or willingness to learn.
• Experience with all Microsoft Office applications.
• At least one year of experience in a technical support role.
• Basic knowledge of Windows Server Systems Administration, including Active Directory, SMB, and print server management.
• Familiarity with ticketing systems.
• Strong work ethic with the ability to work independently without supervision.