IT Field Engineer I (Memphis, TN)
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must include a section only when posting has real, specific content for it. Must not emit heading followed by filler/placeholder text like "commensurate with experience", etc. Must not create Pay/Schedule/Benefits sections unless posting actually states them.
We need to parse the posting.
Let's extract sections:
- About the role: The posting starts with "Careers at IT Field Engineer I (Memphis, TN) At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact You Will Have In this role, you’ll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer."
So we can have an "About the role" section with that prose.
- Responsibilities: The "What You Will Be Doing" bullet list.
List items:
- Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator
- Install and set up new computer hardware, software and peripherals
- Troubleshoot and resolve onsite issues related to workstations and printers
- Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
- Educate and guide VC3 clients on technical standards and best practices
- Identify recurring issues and initiate problem tickets for them
- Make recommendations to the VC3 team for improvements of supported hardware and software
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Participate in the on-call rotation (1 week every 3-4 months)
- Additional duties as assigned
We can put these in - .
- Requirements/Qualifications/Skills: The "The Tools You Bring" section includes:
- Full-time access to a vehicle, a valid driver's license, and no driving restrictions.
- Business class insurance for the vehicle if residing in Canada
- 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3
- 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
- Then core values: Go Beyond – you take that extra step to create moments that are unexpected but appreciated. Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
These could be considered "Requirements" or "Qualifications" or "Skills". We need to decide which headings to use. The instruction says we can use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include sections only when there is real specific content.
We have content for Requirements (vehicle, license, experience, technical experience). Also we have core values which could be under Skills or Qualifications. Could combine them into a "Qualifications" section.
We also have "What's In It For You" which includes benefits: Flexibility, Well-being & Support, Grow with Us, People-First Culture, Transparent Leadership. Also mentions company-paid time off, Employee and Family Assistance Program, financial wellness via company-matched 401(k)/RRSP plans, Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, personalized career-pathing.
Thus we have Benefits section.
Pay: Not mentioned. So we should NOT include Pay section.
Schedule: Not mentioned explicitly (though mentions on-call rotation, but schedule not given). So we should not include Schedule.
We also have "Department Service Delivery Employment Type Full Time Location Memphis, Tennessee Workplace type Onsite Reporting To Robert Taylor" repeated twice. This is metadata; we should fold minor metadata into a short
or drop it. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short paragraph with that info, maybe under About the role or separate? Probably we can include a
with Department, Employment Type, Location, Workplace type, Reporting To. Not as a heading.
Also there is duplicated lines later: "Department Service Delivery Employment Type Full Time Location Memphis, Tennessee Workplace type Onsite Reporting To Robert Taylor" appears again near the end; we should not duplicate.
Also there is boilerplate about background checks, CJIS, thank you, learn more, apply now, etc. Those are application instructions or legal boilerplate; we should remove them.
Also there is "About VC3, Inc." paragraph describing the company; that is substantive? It's about the company, could be part of About the role? Might be considered boilerplate but it's describing the company; maybe we can keep it as part of About the role? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The "About VC3, Inc." is substantive about the company; we could include it in About the role section or maybe a separate "About the company" but we don't have that heading. Could incorporate into About the role.
We need to avoid duplication: The earlier paragraph already mentions similar things about making IT personal etc. The later "About VC3, Inc." repeats some of that. We should keep unique info: "VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting. VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results." That's additional detail not in earlier part. So we should include that.
Thus About the role section can combine the initial impact description and the company description.
Now we need to output only HTML fragment, no /, no markdown fences.
We'll produce something like:
About the role
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious | Serve as One. We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact You Will Have In this role, you’ll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting. VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
Responsibilities
- Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator
- Install and set up new computer hardware, software and peripherals
- Troubleshoot and resolve onsite issues related to workstations and printers
- Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
- Educate and guide VC3 clients on technical standards and best practices
- Identify recurring issues and initiate problem tickets for them
- Make recommendations to the VC3 team for improvements of supported hardware and software
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Participate in the on-call rotation (1 week every 3-4 months)
- Additional duties as assigned
Qualifications
- Full-time access to a vehicle, a valid driver's license, and no driving restrictions.
- Business class insurance for the vehicle if residing in Canada
- 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3
- 2 years experience managing: Windows Client Operating Systems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
- Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
- Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
- Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
- Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
Benefits
- Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
- Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans.
- Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- People-First Culture – We live our values, support each other, and create
or drop it. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short paragraph with that info, maybe under About the role or separate? Probably we can include a
with Department, Employment Type, Location, Workplace type, Reporting To. Not as a heading. Also there is duplicated lines later: "Department Service Delivery Employment Type Full Time Location Memphis, Tennessee Workplace type Onsite Reporting To Robert Taylor" appears again near the end; we should not duplicate. Also there is boilerplate about background checks, CJIS, thank you, learn more, apply now, etc. Those are application instructions or legal boilerplate; we should remove them. Also there is "About VC3, Inc." paragraph describing the company; that is substantive? It's about the company, could be part of About the role? Might be considered boilerplate but it's describing the company; maybe we can keep it as part of About the role? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The "About VC3, Inc." is substantive about the company; we could include it in About the role section or maybe a separate "About the company" but we don't have that heading. Could incorporate into About the role. We need to avoid duplication: The earlier paragraph already mentions similar things about making IT personal etc. The later "About VC3, Inc." repeats some of that. We should keep unique info: "VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting. VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results." That's additional detail not in earlier part. So we should include that. Thus About the role section can combine the initial impact description and the company description. Now we need to output only HTML fragment, no /, no markdown fences. We'll produce something like:
About the role
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious | Serve as One. We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact You Will Have In this role, you’ll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting. VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
Responsibilities
- Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator
- Install and set up new computer hardware, software and peripherals
- Troubleshoot and resolve onsite issues related to workstations and printers
- Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
- Educate and guide VC3 clients on technical standards and best practices
- Identify recurring issues and initiate problem tickets for them
- Make recommendations to the VC3 team for improvements of supported hardware and software
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Participate in the on-call rotation (1 week every 3-4 months)
- Additional duties as assigned
Qualifications
- Full-time access to a vehicle, a valid driver's license, and no driving restrictions.
- Business class insurance for the vehicle if residing in Canada
- 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3
- 2 years experience managing: Windows Client Operating Systems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
- Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
- Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
- Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
- Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
Benefits
- Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
- Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans.
- Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- People-First Culture – We live our values, support each other, and create