Field Technician I - Memphis, TN

About the role

We have an immediate opening for Field Technician I. Responsibilities include asset management (processing deliveries, replenishing consumables, coordinating shipping and receiving), maintaining tools and electronic equipment (fiber optic transmission, lightwave multiplexing, AC/DC power), assisting with installs and provisioning of DS0 through OC192 services, troubleshooting network equipment, monitoring routes, and executing restorations during service interruptions. You will also perform preventive maintenance on critical infrastructure (HVAC, high-voltage electrical systems, DC power plants), update installation records, enter detailed log information, and provide status reports. The role requires learning Lumen’s systems and applications, and may include on-call duties.

Responsibilities

• Troubleshoot network equipment, remove/replace defective modules, track spares, and ensure repair; isolate and restore network during outages.
• Proactively identify potential problem areas to maintain network integrity.
• Assist with installation, change, decommissioning, and testing of Next Generation technologies (Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET, IP network layers).
• May install and test network and customer premise equipment (CPE) and deliver end-user services.
• Use industry-standard tools to locate, mark, and protect underground outside plant facilities.
• Perform AC power (on limited basis) and DC power installs including tertiary and BDCBB.
• Manage asset inventory, coordinate shipping and receiving, maintain tools and test sets.
• Conduct level 1 preventive maintenance and inspections on network and critical infrastructure (HVAC, high-voltage electrical systems, DC power plants).
• Learn and use Lumen trouble ticket, provisioning, time tracking, and materials systems; update records and logs; provide status updates and escalate issues.
• Evaluate individual performance against area or national objectives and identify improvement areas with manager support.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or GED, or up to 2 years of relevant job experience including 1+ years in network monitoring, installation, or maintenance/repair.
• Entry-level technician with experience and/or knowledge in at least one of: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or Outside Plant (fiber locating, OTDR, mass fusion splicing).
• Knowledge of locating fiber optic cable, right-of-way, and as-builts.
• Maintain site security and cleanliness.
• PC skills with proficiency in Microsoft Windows and Office applications; ability to quickly learn corporate databases.
• Valid driver’s license.
• Physical ability to sit, climb, balance, stoop, kneel, crouch, crawl; lift 50 lbs.; work in all weather conditions.
• On-call 24x7 on a rotational basis; stand-by, call-out, dispatch, and overtime required as dictated by business.

Preferred Qualifications

• 2+ years of relevant job experience.
• Attention to detail with strong organizational capabilities.
• Ability to prioritize and manage time effectively.

Pay

Location-based pay ranges from $40,500 to $53,500 in Tennessee. Individual pay is determined by skills, experience, and other relevant factors.