IT Equipment Technician

About the Role

Great Day Improvements, LLC is a $1.5 billion, vertically integrated, direct-to-consumer provider of premium home improvement products. The IT Equipment Technician supports the employee technology lifecycle by preparing, shipping, receiving, tracking, and organizing company-issued equipment. This role supports onboarding, offboarding, hardware requests, replacements, inventory coordination, and basic first-day technology setup. This is a hands-on, process-driven role best suited for someone who is organized, dependable, detail-oriented, and comfortable following checklists, maintaining accurate records, and coordinating equipment fulfillment in a fast-paced environment.

Location: Twinsburg, OH (On-site, 5 days per week)

Responsibilities

• Prepare, stage, package, ship, receive, and organize employee technology equipment, including laptops, iPads, monitors, accessories, and other standard company-issued devices.
• Support onboarding, offboarding, replacement, refresh, and standard hardware requests by following documented procedures and operational checklists.
• Review assigned employee requests to determine equipment preparation, shipment, pickup, replacement, or return needs.
• Coordinate equipment handoff, shipment, or pickup for employees and managers.
• Receive, sort, and organize returned company equipment and accessories.
• Confirm equipment requests are completed accurately and closed appropriately within the ticketing system.
• Assist new employees with basic first-day technology setup activities, including logging into company-issued devices and accessing standard workplace applications.
• Provide basic guidance related to equipment setup, accessories, and onboarding instructions.
• Support employees during initial equipment handoff, shipment receipt, or workstation setup.
• Escalate access issues, device concerns, or technical troubleshooting needs to the appropriate IT support team.
• Maintain accurate asset, inventory, shipment, and ticketing records.
• Track assigned, returned, staged, missing, damaged, and replacement equipment.
• Update inventory records, ticket notes, shipment tracking details, and storage locations throughout the request lifecycle.
• Assist with inventory counts, reconciliation, and equipment organization.
• Help maintain clean, organized, and audit-ready storage and staging areas.
• Coordinate incoming and outgoing equipment shipments, including packaging equipment securely and preparing shipping labels.
• Track shipment status and confirm delivery or return completion.
• Receive and process returned equipment from employees.
• Organize shipping supplies, labels, boxes, and packaging materials.
• Document missing, damaged, delayed, or incomplete equipment returns.
• Follow standard operating procedures (SOPs), checklists, and defined fulfillment workflows.
• Maintain accurate documentation and data entry related to assets, shipments, requests, and returns.
• Communicate professionally with employees, managers, HR, and internal IT teams regarding equipment status.
• Escalate delays, missing equipment, damaged equipment, access concerns, or process issues to leadership as needed.
• Identify process gaps or operational concerns and escalate recommendations for improvement.
• Support day-to-day operational tasks assigned by Service Desk leadership.

Requirements

• 0 to 2+ years of experience in customer service, operations support, administrative support, shipping and receiving, warehouse operations, retail support, inventory support, or entry-level IT support.
• Basic familiarity with laptops, monitors, tablets, mobile devices, accessories, and common workplace technology equipment.
• Strong organizational skills and attention to detail.
• Comfortable following documented procedures, checklists, and standardized workflows.
• Ability to maintain accurate records and tracking information.
• Strong communication and customer service skills.
• Comfortable performing hands-on operational and coordination tasks.
• Ability to manage multiple requests in a fast-paced operational environment.
• Basic computer and data entry skills.
• Dependable, punctual, and able to work independently with guidance and supervision.

Preferred Qualifications

• Prior experience in shipping and receiving, inventory tracking, operational coordination, administrative support, or entry-level IT support.
• Familiarity with ticketing systems, inventory systems, asset management systems, or service request platforms such as Freshservice, ServiceNow, Jira Service Management, or similar tools.
• Experience packaging, organizing, or handling technology equipment such as laptops, monitors, tablets, mobile devices, or accessories.
• Experience working in a process-driven, checklist-based, or high-volume operational environment.
• Basic familiarity with Microsoft 365, Windows laptops, iPads, mobile devices, or standard workplace applications.

Working Conditions / Physical Requirements

• This is an on-site role based in Twinsburg, Ohio due to the hands-on equipment, inventory, shipping, and staging responsibilities.
• Ability to lift and move boxes and equipment up to 30 to 50 pounds.
• Ability to work in an office, inventory, shipping, and device staging environment.
• Frequent handling of laptops, monitors, mobile devices, accessories, and shipping materials.
• Ability to stand, move throughout staging areas, and organize equipment for extended periods as needed.
• Occasional schedule flexibility may be required during high-volume onboarding, offboarding, or equipment deployment periods.
• Ability to maintain organized storage, staging, and inventory areas.

Skills

• Dependable with strong follow-through and accountability.
• Strong organizational skills and attention to detail.
• Customer-focused and professional in employee communications.
• Comfortable following standardized procedures and operational checklists.
• Able to manage multiple priorities in a fast-paced environment.
• Clear communicator who can coordinate with employees, managers, HR, and IT teams.
• Basic problem-solving skills with the ability to escalate concerns appropriately.
• Committed to maintaining accurate records and inventory information.
• Adaptable and willing to learn new tools, processes, and workflows.
• Positive, team-oriented attitude with a willingness to support day-to-day operations.

Success Measures

• Employees receive company-issued equipment accurately and on time.
• Returned equipment is tracked, processed, and organized in a timely manner.
• Inventory and asset records remain accurate and up to date.
• Tickets are updated and closed within defined service timelines.
• Equipment staging, storage, and inventory areas are organized and easy to audit.
• Shipment tracking is accurate for outgoing and returned equipment.
• Onboarding, offboarding, hardware replacement, and refresh requests are completed consistently using documented procedures.
• Employees and internal partners receive timely, professional, and helpful communication.

Pay

$16.00 - $17.00 per hour