IT Technician

We are looking for an IT Support Technician to serve as the go-to technical partner for our manufacturing plant in Fayetteville. This is a dynamic, highly visible, 120-day temp-to-hire position where you will bridge the gap between corporate IT and plant-floor operations.

Responsibilities

• Prioritize and resolve incidents, problems, and changes to ensure minimal disruption.
• Fulfill service requests and support onboarding/offboarding processes.
• Deliver first-line support for desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware/software issues, escalating as needed to minimize downtime.
• Administer antivirus, threat protection, and ensure compliance with OS, firmware, and security standards.
• Administer enterprise and cloud-based applications and infrastructure (on-prem & cloud).
• Manage software rollouts, system updates, backups, and patch deployments.
• Provide restoration support during outages and ensure high availability of applications and servers.
• Troubleshoot server OS/application issues and manage hardware replacements/escalations.
• Conduct user training sessions (onsite/virtual) on IT tools and promote best practices.
• Create user guides and training materials tailored to department needs.
• Enforce IT security policies, manage user access rights, and ensure data protection compliance.
• Maintain encryption standards and monitor device compliance.
• Support wired, wireless, and voice network infrastructure; monitor performance and coordinate upgrades.
• Deploy and maintain VoIP systems; manage changes to extensions, voicemails, and phone devices.
• Maintain IT asset inventory and lifecycle tracking using asset management tools.
• Administer user/computer directory objects (e.g., Active Directory).
• Collaborate with vendors for procurement, support services, and performance evaluation.
• Provide specialized support for plant-floor applications (MES, SCADA, LIMS, etc.).
• Collaborate with engineering and production teams to meet operational needs.
• Ensure uptime of manufacturing systems and coordinate upgrades and OT integrations.

Requirements

• Associate's or Bachelor's degree in Computer Science, Information Systems, or related field preferred.
• Minimum of three years of experience in IT infrastructure and application support, ideally in a manufacturing or industrial environment.
• Strong working knowledge of Windows OS (client and server), Microsoft 365, networking fundamentals, VoIP, and cloud services.
• Hands-on experience supporting plant systems such as MES, SCADA, or similar platforms is highly desirable.
• Excellent troubleshooting skills and a proactive, customer-first attitude.
• Effective communicator with experience training users across multiple functions.
• Familiarity with ITIL practices, security frameworks, and compliance standards.
• Industry certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are a plus.
• Excellent problem-solving, multitasking, and communication skills.
• Ability to work independently and as part of a team with minimal supervision.
• Outstanding verbal and written communication, presentation, interpersonal, creative thinking, consulting, and analytical skills.
• Ability to prioritize work to manage multiple projects to meet deadlines.

Pay

$26 - 29 per hour

Schedule

8am to 5pm

Benefits

• Medical, prescription, dental, and vision insurance
• AD&D and life insurance offerings
• Short-term disability
• 401K plan

All benefits are based on eligibility.