IT Engineer I Wireless and AI Operations

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About the Role

The IT Engineer I – Wireless & AI Operations provides foundational support for enterprise wireless networking and AI-assisted IT operations under established procedures and senior guidance. This role assists with the deployment, monitoring, maintenance, and troubleshooting of Cisco Meraki cloud-managed wireless environments across corporate offices, manufacturing facilities, distribution centers, and field locations. The position supports an automation-first operating model by leveraging AI-powered analytics, monitoring platforms, workflow automation, and intelligent operational tools to improve network performance, reliability, security, and user experience.

Responsibilities

• Assist with deployment, configuration, and monitoring of Cisco Meraki cloud-managed wireless access points and networks under guidance.
• Support wireless performance monitoring, RF optimization, and Wi-Fi troubleshooting, including the use of AI/ML-driven network analytics.
• Assist with data preparation, feature work, and model integration tasks.
• Support deployment, monitoring, and validation of AI/ML services under guidance.
• Maintain documentation, datasets, and operational records.
• Escalate issues that exceed defined scope.
• Participate in learning and post-incident activities.
• Other duties as assigned.

Skills & Qualifications

• Wireless networking fundamentals — RF concepts, 802.11/Wi-Fi 6/6E standards, access point deployment, and basic Wi-Fi troubleshooting
• Foundational AI, Agentic AI, ML and data-handling concepts
• Python and basic scripting
• Operational discipline and documentation
• Awareness of responsible AI and model security
• Learning from runbooks and guidance
• Collaboration and communication
• Cisco Meraki Dashboard administration and cloud-managed wireless monitoring

Requirements

• Associate’s degree or up to 3 years of college or technical school required
• 1 to up to 3 years of relevant work experience

Preferred Qualifications

• Associate or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related technical field.
• Training in wireless networking fundamentals, including RF principles, Wi-Fi technologies and standards (802.11), wireless security, and Cisco Meraki cloud-managed network administration, monitoring, and troubleshooting.
• Foundational knowledge of automation technologies, scripting, and AI-assisted operational tools used to improve infrastructure management, service delivery, operational efficiency, and problem resolution.
• Exposure to generative AI technologies, AI-powered analytics platforms, intelligent assistants, and workflow automation tools used within enterprise IT environments.
• Understanding of data governance, information management, responsible AI practices, cybersecurity principles, and operational documentation standards.
• Familiarity with cloud platforms, monitoring systems, IT service management processes, and the operational support of AI-enabled business and infrastructure solutions.

Benefits

• 401(k) match
• Health coverage
• Employee stock purchase plan
• Dedicated training + personalized mentorship

Work Environment

• Office-based work with occasional lifting of up to 50 pounds
• Must be able to work a minimum of 4 days a week in Charlotte, NC at our corporate office