AI & IT Operations Engineer

About the role

We are seeking an AI & IT Operations Engineer to support the day-to-day management, rollout, and ongoing evolution of modern AI platforms and related technology initiatives across the organization.

Responsibilities

• Helping manage enterprise AI platforms, including configuration, access, settings, connectors, permissions, and operational support
• Tracking and evaluating new features, releases, integrations, and connector capabilities across AI tools such as ChatGPT, Claude, Cursor, and related platforms
• Serving as a point of contact for governance, risk review, and general oversight of AI tooling, including coordination with IT and security considerations
• Assisting with API-related work, documentation, testing, and operational follow-up for AI-driven initiatives
• Handling operational cleanup, organization, process follow-through, and general support tasks to improve efficiency and reduce manual overhead
• Partnering on AI engineering efforts where needed, including testing, implementation support, and coordination of technical tasks
• Providing support on adjacent IT and security work based on business needs and team priorities
• Helping move work from reactive to proactive by identifying gaps, organizing next steps, and ensuring important items do not get missed
• Taking ownership of assigned tasks and executing reliably across a wide range of responsibilities

Qualifications

• 4+ years experience working with enterprise technology tools, IT operations, security, or technical program coordination
• Strong interest in AI platforms, emerging features, integrations, and real-world enterprise use cases
• Absolutely comfortable working in a dynamic environment where priorities can change quickly
• Strong communication, organization, and documentation skills
• Willingness to take on a broad range of tasks and help wherever needed

Benefits

• Competitive base salary and discretionary bonus
• Hybrid/Flexible Working Arrangements
• Flexible Time Off (paid)
• 3% 401(k) company contribution
• Company-paid health and protective benefits for employees, partners, and other dependents
• Generous paid Parental Leave
• Competitive family planning benefits for US employees
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Free daily snacks and weekly breakfasts/lunches
• Employee Resource Groups
• Free coaching and counseling sessions through Headspace