IT Engineer

About the Role

Bonnell Aluminum is seeking a self-motivated, energetic IT professional with a "can-do" attitude. Ideal candidates will exhibit integrity, passion, and a strong drive to succeed. The ability to thrive in a dynamic environment and manage time effectively is essential.

Responsibilities

• Deliver courteous and superior service and support to end-users via in-person, remote connection, or over the phone;
• Interact with end users to provide and process information in response to inquiries, concerns, and requests regarding Hardware and Software;
• Gather end-user information and diagnose issues by evaluating and analyzing symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, application issues, password resets, and more;
• Research required information using available resources;
• Identify and escalate priority issues for end users;
• Hardware and software installation of computer hardware and network equipment;
• Must be able to work independently and act as a self-starter;
• Accurately process and record transactions using tracking software;
• Follow up and make scheduled callbacks to customers as necessary;
• Stay current with system information, changes, and updates;
• Vendor Management Ability including Hardware, Software, and Support.

Qualifications

• Associate's degree required; bachelor's degree preferred;
• 5+ years of experience in information system administration, design, installation, configuration, troubleshooting, maintenance, and documentation;
• Strong knowledge of current IT concepts, issues, practices, methodologies, and trends;
• Good problem-solving and decision-making skills; ability to understand and analyze complex issues;
• Must be passionate about technology and delivering the highest level of customer service;
• Self-motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities efficiently with high-quality output;
• Ability to deal effectively with customers, vendors, and peers;
• Great communication skills, ability to communicate technical concepts to non-technical audiences;
• Desire to make a difference!

Preferred Qualifications

• Knowledge of Microsoft OS, including Windows and Windows Servers and Linux OS;
• Knowledge of Microsoft AD on premise and Azure AD infrastructure, maintenance, and administration;
• Virtualized Server experience (Nutanix AHV a plus);
• Knowledge of cloud services such as Office 365, Azure, AWS, and Google Cloud;
• Knowledge of security appliances, firewalls, routers, and switches;
• Proficient with internet protocols including SFTP, NTP, DNS, SMTP, POP3, IMAP;
• Knowledge in LAN/WAN connectivity, allocation of IP addresses, VLANs, and switch port assignments, and network troubleshooting skills;
• Installation and troubleshooting of desktop client applications including Microsoft Office Suite and vendor applications;
• Installation, configuration, and maintenance of enterprise backup solutions (Cohesity knowledge a plus);
• Understanding of client and server hardware configurations including redundancy and RAID architectures;
• Microsoft SQL server administration experience;
• AS400 Knowledge;
• 5250 Emulation Knowledge;
• Familiarity with router and switch configuration, operation, and maintenance, routing protocols, TCP/IP, network management, network analysis, and network security (Meraki knowledge a plus).

What We Offer

• Competitive base compensation;
• Paid Time Off;
• 401(k) with Company Match;
• Medical, Dental, and Vision coverage;
• Flexible Spending Accounts, including Dependent Care Flexible Spending Accounts;
• A fun, creative, and energetic work environment;
• We are People Leaders.