IT Engineer

What You'll Do

• Deliver white-glove, in-person IT support for employees, executives, partners, engineers, designers, and guests by resolving endpoint, SaaS, networking, and A/V issues with responsiveness and strong follow-through
• Own and troubleshoot IT systems and escalated requests from intake through resolution while keeping users informed and minimizing recurring issues
• Help design, implement, maintain, and secure the firm's IT infrastructure and SaaS environment, contributing to projects across security, endpoint management, onboarding, and office technology
• Improve IT operations by documenting systems, creating knowledge bases, automating repetitive tasks, and leaving processes and environments in better condition than you found them
• Build trusted relationships with users, vendors, and cross-functional teams by providing calm, service-oriented support, managing competing priorities, and adapting to changing needs
• Contribute beyond day-to-day support by leading projects, mentoring peers and partners, continuously learning new technologies, and helping raise the overall standard of IT operations

Skills You'll Need

• 6+ years of experience in client-facing IT support, systems administration, networking, security, and endpoint management
• Strong technical expertise across macOS, Windows, iOS, SaaS platforms, networking concepts, and A/V systems, with experience in automation and scripting preferred
• Exceptional troubleshooting and critical thinking skills, with the ability to diagnose complex issues, identify root causes, and implement scalable, long-term solutions
• Excellent communication and interpersonal skills, with a high EQ and the ability to build trusted relationships and effectively support executives, technical teams, and diverse user groups
• Service-oriented, low-ego, and highly organized, with the ability to manage competing priorities, remain calm under pressure, and follow through until issues are fully resolved
• Ability to work occasional after-hours support for urgent issues, executive needs, office events, security matters, or planned maintenance, but this is not intended to be a constant on-call role

What We'll Provide

• A small-team environment with broad ownership rather than a narrow ticket queue
• Strong mentorship and direct partnership with the Head of IT
• A salary of $160,000-$220,000
• Healthcare benefits, PTO, and retirement benefits
• A culture that values craftsmanship, judgment, long-term thinking, and doing right by users