IT Engineer

About the role

The IT Analyst in the Security & IT Operations Team is responsible for managing the full lifecycle of IT assets, administering corporate laptops, and supporting core business SaaS applications. You will also serve as the escalation point for Level 1 support and develop runbooks for troubleshooting.

Responsibilities

• Manage the full lifecycle of IT assets, including procurement, secure imaging/provisioning, global distribution, and end-of-life decommissioning.
• Administer the fleet of corporate laptops (macOS and Windows) using Mobile Device Management (MDM) platform.
• Administer core business SaaS applications, such as Microsoft 365, Google Workspace, Slack, and Okta.
• Leverage AI tooling and scripting to automate repetitive IT operational tasks and enhance Level 1 support triage and resolution.
• Serve as the escalation point for the Level 1 support team. Diagnose and resolve complex technical problems related to hardware, software, and network connectivity.
• Develop and maintain runbooks for troubleshooting support requests. Provide training to Level 1 support technicians.
• Assist in gathering evidence and generating reports for internal and external audits.

Requirements

• At least 2 years of experience in an IT Analyst or Systems Administrator type role.
• Demonstrated experience administering major Identity Providers (e.g., Okta, Entra) and SaaS productivity suites (Google Workspace, Microsoft 365).
• Hands-on experience managing and securing corporate endpoints using modern Mobile Device Management (MDM) platforms like Microsoft Intune and Kandji.
• Deep troubleshooting knowledge of modern operating systems (macOS, Windows 11) within a managed corporate environment.
• Familiarity with Infrastructure as Code (IaC) concepts and tools like Terraform.
• A practical understanding of modern corporate networking principles, including the configuration and troubleshooting of Wi-Fi, VPN clients, DNS, DHCP, and Zero Trust network architecture.
• Proficiency in at least one scripting language (e.g., Python, PowerShell, Bash) to automate repetitive IT administration tasks, generate reports, or integrate systems via APIs.

Qualifications

• Bachelor Degree in Information Technology, Computer Science, Information Security, or equivalent practical experience.

Skills and Attributes

• An analytical mindset and meticulous problem-solving ability.
• A proactive security focus and continuous learning attitude.
• A clear communication and stakeholder empathy approach.
• Superior organization and adaptability skills.