IT Endpoint Technician

About the Role

The IT Endpoint Technician will be a member of the IT team and will primarily be focused on handling equipment provisioning and de-provisioning.

Essential Duties

• Image and deploy computers and peripherals
• Assist with maintaining images, windows updates, deployments and driver updates
• Troubleshoot computers and peripherals
• Provide technical support via phone, remote, and onsite for computers, printers, phones, and users as needed
• Install and troubleshoot various devices including computers, laptops, printers, plotters, tablets, and cell phones
• Manage equipment provisioning, tracking, de-provisioning, and usage reporting
• Assist in managing KACE, MDM, DDS, and other asset management systems
• Manage and utilize spare equipment inventory for quick user turnaround
• Handle logistics for IT equipment through different courier services
• Manage the repair or replace (RMA) defective computer equipment with IT vendors
• Assist in developing and maintaining documentation and standards for IT processes and procedures
• Perform other duties or special projects as requested related to area of responsibility
• Work with small team in energetic professional environment

Requirements

• 2 to 5 years’ experience working on a help desk team in a multi-office environment
• Experience with computer imaging, user provisioning, de-provisioning processes, and PC hardware repair
• Installing, patching, uninstalling other applications
• A+ preferred

Benefits

• Health and Wellness Benefits: BlueCross BlueShield health insurance coverage begins the month after your hire date, with dental plans available and free vision coverage for employees, company-paid premiums for Long-term disability/Life Insurance (with HSA + FSA plans), SAM Cares program focused on holistic well-being
• Financial Benefits: Employee Referral Rewards Program of $1K, $2,500 or $5K, Fidelity retirement plans with a 5% company match, tuition reimbursement, optional cellphone stipend
• Work-Life Balance: Paid time off including vacation/sick/holidays, parental leave to support families
• Professional Development: Customized career development plan for licensing and certifications, Project Manager Business Academy, CAD Training Program, Individual Development Plans/Career Check-Ins, SAM WINS - our initiative for women-focused leadership and development, Milestone Anniversary Recognition, SAMbassador mentorship program
• Perks and Discounts: Access to "Perks at Work" for discounts on wellness + travel + leisure and everyday purchases, company-sponsored events, free office snacks
• Culture and Awards/Achievements: SAM Named 2026 Top Workplace USA for the fourth Year; 2026 SAM Ranks No. 92 on ENR Top 500 Design Firms