IT Development Engineer II – ServiceNow

Position Overview

We are seeking an experienced IT Development Engineer II with strong expertise in ServiceNow administration and Enterprise Identity Management (IAM).

Key Responsibilities

• Administer, configure, and enhance ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center, and custom applications.
• Create and maintain ServiceNow applications, workflows, forms, and automation solutions.
• Design, develop, and support integrations between ServiceNow and enterprise systems such as Active Directory, Azure AD, Microsoft 365, SCCM, Snowflake, and other business applications.
• Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to integrate ServiceNow with internal and third-party platforms.
• Develop PowerShell scripts to automate administrative tasks, monitoring, and data synchronization.
• Design and implement identity lifecycle processes including onboarding, offboarding, and role changes.
• Integrate ServiceNow with enterprise IAM platforms such as Okta, Azure AD, Ping Identity, Saviynt, or similar identity governance solutions.
• Build and maintain access request workflows, access certification campaigns, and entitlement review processes.
• Partner with IT, Security, HR, and Compliance teams to improve identity management processes and access controls.

Required Qualifications

• 3-5 years of ServiceNow administration experience in an enterprise environment.
• 3+ years of experience implementing or supporting Identity and Access Management (IAM) solutions.
• Experience integrating ServiceNow with enterprise applications using REST/SOAP APIs, LDAP, Active Directory, SAML/SSO, and cloud identity providers.
• Strong experience with JavaScript, REST APIs, and ServiceNow scripting.
• Hands-on experience developing PowerShell automation scripts.
• Solid understanding of IAM concepts including: Role-Based Access Control (RBAC), Attribute-Based Access Control (ABAC), Single Sign-On (SSO), Multi-Factor Authentication (MFA), User provisioning and deprovisioning.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of ITIL principles and IT Service Management best practices.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) or HRSD certification
• Experience with Flow Designer, Integration Hub, and ServiceNow Virtual Agent/AI capabilities
• Experience with JavaScript, PowerShell, SQL, and automation scripting
• Familiarity with compliance frameworks such as SOX