IT Engineer II

Key Responsibilities

• Manage Apple devices via Jamf Pro and Windows devices via VMWare Workspace One throughout the entire device lifecycle
• Configure and enforce security policies, compliance standards, patch management, and deployment workflows
• Build and maintain deployment packages and automation scripts (Jamf + Bash/Python for macOS; Workspace One + PowerShell for Windows)
• Optimize and maintain existing workflows for both platforms, ensuring smooth onboarding and ongoing device performance
• Serve as a Tier 2 and Tier 3 escalation point within the IT Support team
• Troubleshoot complex hardware, software, and SaaS-related issues across macOS and Windows environments
• Respond to high-priority support incidents with urgency and a calm, solution-focused mindset
• Perform regular scheduled visits to the Newark office for on-site support

Expected Accomplishments

• Gain deep hands-on proficiency with Jamf, Workspace One, and Okta systems
• Independently resolve advanced support tickets and contribute to documentation and playbooks
• Become familiar with scripting and automation workstreams
• Contribute to onboarding, offboarding, and provisioning improvements
• Demonstrate reliability and ownership during on-call and on-site rotations

Qualifications & Experience

• 3–5 years of experience in IT support or systems administration
• Able to work onsite 5 days a week
• Proven experience managing Apple devices with Jamf Pro
• Proven experience managing Windows devices with VMWare Workspace One
• Working knowledge of Okta, SSO, MFA, and identity lifecycle
• Proven scripting experience with Bash, Python, and/or PowerShell
• Strong troubleshooting skills and ability to diagnose and resolve complex issues independently
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities
• JAMF 200 certification required; JAMF 300, Workspace One, or Okta certifications preferred